I am trying to discover clients so I can push out the Kace agent.  We do not have AD and currently running workgroup networking (I know I know.. its not my decision).  

If I run ping on the K1000 (running the latest version 6.3...) for a hostname the ping fails.  If I enter the fqdn for the same host the ping succeeds. The discovery on the Kace 1000 finds the pcs but not the name.  It displays the hostname as unknown for the Windows pcs but a printer with the fqdn will show up.  

When I do an nslookup from Kace I get this message: 

;; Got SERVFAIL reply from 192.xxx.xxx.xxx, trying next server
;; connection timed out; no servers could be reached

I have a Ubuntu box that is able to ping by hostname without problems. 

Has anyone seen this issue?  The dhcp server has the Kace box as a reservation and the a records are correct, to my knowledge. 

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  • What is the Domain set to on your K1000?
  • Same as every other PC on the network.
  • what is you DNS server setting? And does your DNS IP addresses match you Host names. The NSLookup error points to DNS issues.
  • Update. I found an error in the Domain settings on the Kace 1000. I corrected it and I can ping from the kace 1000 to any windows pc on the network by hostname. Kace Discovery still does not display any hostnames.
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You probably need to enter the domain suffix in your computer's DNS settings.

If it's a windows box:
Right click Network Adapter
Internet Protocol Version 4 (TCP/IPv4)
Under "Append these DNS suffixes (in order):" enter your domain name.
Answered 08/04/2015 by: h2opolo25
Red Belt

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