Our subscription settings were changed, but it shouldn't be limiting our patches. I'm hesitant to swap things back the way they were sans my understanding of the problem. I don't want to make it worse.

Some machines are hanging at the "Downloading" phase.

Some patches were missing from the labels that were previously at the bottom of the subscription page under Advanced Options. But the change to remove those labels and set the OS's to ALL shouldn't cause patches not to be downloaded. It should cause more patches from what I understand. I was out of town when these changes were made, but I'm told nothing else was done.

Any idea what I'm missing? How can I get patches like below to download to our Kbox and deploy to our clients as they did previously? 

Thanks for any help or suggestions!

MS15-097 Download status


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Depending on when you make the changes:

1. The signature cache is deleted and has to be downloaded again based on your download schedule (under patch download settings)
2. Another detect scan has to be performed to see what you need and don't
3. When is the KBOX also allowed to go out to the internet and download patch files (find in patch download settings)
4. Check that it wasn't turned off (also under patch download settings)

Answered 09/15/2015 by: nshah
Red Belt

  • Thanks for the reply.
    When the change was made, it stayed that way for a couple weeks and we have detects run daily. The downloads are permitted to occur anytime. Other patches do download. It's weird. I'm looking at it now and still today on 9/15/15, our newest MS patch is MS15-092. I've set the view in our Catalog to All Packages and also tried Applicable Packages, but nothing newer than MS15-092 even though our other scans of desktops from third party tools and from local Windows Updates show other patches are needed.
    Kace support and their new "no escalations on the phone" policy have been no help. They actually told me that "customers complained about being escalated".
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