Where do attachments go?
So people add attachments to tickets, but where do they go? I kind of inherited KACE (minus documentation, naturally) and \\kace brings me to the client and clientdrop share drives but \\kace\c$ (or any other letter drive) does not exist. Can this be accessed? Where do the attachments go? I'd like to be able to open a folder and see all the attachments! (or heck, even open up the KACE drive if possible?)
The attachment share is hidden by default, but there is a patch that you can request from KACE support to make the share available. Please submit a support request: http://www.kace.com/support/contact