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So people add attachments to tickets, but where do they go?  I kind of inherited KACE (minus documentation, naturally) and \\kace brings me to the client and clientdrop share drives but \\kace\c$ (or any other letter drive) does not exist.  Can this be accessed?  Where do the attachments go?  I'd like to be able to open a folder and see all the attachments!  (or heck, even open up the KACE drive if possible?)

Answer Summary:
The attachment share is hidden by default, but there is a patch that you can request from KACE support to make the share available. Please submit a support request: http://www.kace.com/support/contact
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  • Also - trying to go to http://EDITEDkace/packages/hd_attachments gives me a permission error? Is there a way to access these portions of kace that I, as the administrator (read: god of rights) of all that is within this building, should be able to see!? KACE restricted for our own safety?
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The attachment share is hidden by default, but there is a patch that you can request from KACE support to make the share available.  Please submit a support request:  http://www.kace.com/support/contact

Answered 07/17/2013 by: jknox
Red Belt

  • Said ticket is waiting for a technical support rep :)
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