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Where did my K1000 Queues Go?

Where did the queues go? I have full Admin rights, but when I put my organization in the drop down and to to Service Desk>Configuration I only have Settings, Ticket, and Processes. Where are the queues?

Just moved to Kace on vm from hardware appliance. Running Kace version 5.4.76847

Asked 10 years ago 822 views
1 Comment   [ + ] Show comment
  • What does the following query show, from the appropriate ORG of course?

    SELECT * FROM ORG1.HD_QUEUE; - grayematter 10 years ago

Answers (1)

Answer Summary:
Posted by: Wildwolfay 10 years ago
Red Belt
1

So it sounds like you moved from a hardware org to another org, and as I'm to understand, those are two completely different databases.  You may need to export and import the queues using the admin tools.

Comments:
  • Thanks for the tip. I actually found the queues. The previous tech on the project renamed them "Ticket." - H2OFan 10 years ago

Posted by:

H2OFan Senior White Belt
Ninja since: 10 years ago

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