Where did the queues go? I have full Admin rights, but when I put my organization in the drop down and to to Service Desk>Configuration I only have Settings, Ticket, and Processes. Where are the queues?

Just moved to Kace on vm from hardware appliance. Running Kace version 5.4.76847

Answer Summary:
1 Comment   [ + ] Show Comment


  • What does the following query show, from the appropriate ORG of course?

Please log in to comment



So it sounds like you moved from a hardware org to another org, and as I'm to understand, those are two completely different databases.  You may need to export and import the queues using the admin tools.

Answered 08/05/2013 by: Wildwolfay
Red Belt

  • Thanks for the tip. I actually found the queues. The previous tech on the project renamed them "Ticket."
Please log in to comment
Answer this question or Comment on this question for clarity