I am attempting to create a Scripted installation of windows using the KACE 2100 but when I test it I have noticed this message on the cmd prompt. After this appears the stysem reboots.

The subsystem needed to support the image type is not present. Access is Denied

After the system reboots this is the message I get

BOOTMGR is Missing

I am not sure where I am going wrong but here is what I am using.

Windows 7 Enterprise X64 SP1

Here is a screen shot of my install


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First check the media you are booting with, make sure it is 64 bit, I would go as far as uploading your boot source from the same disk as you did for your scripted install.  Double check on the k2100 under deployments - boot env's the OS column and make sure is shows as KBE (Windows x64). 

If you added your own answer file instead of the config tool, was it wirtten for x64.

Check under Detail for that scripted install and see if it is using a 64bit source media

Answered 12/19/2012 by: SMal.tmcc
Red Belt

  • I found some others who ran into a problem when they were trying to run 32bit RunSynchronousCommand's in the install ans file.
  • I created this install using the scripted installer wizard that was part of the system. The KBE is 64bit as are all of my KBE. I am going to try uploading the source media again form the disk. I mounted the iso and uploaded the iso but I have used this iso to manually boot machines before. Any further advice would be greatly appreciated.
    Thanks for all you help!
    • I saw comments on the web when searching for this referencing this problem
      is the source dvd a dual 32/64 install dvd vs a 32 or 64 only dvd. they noted it not uploading to sccm properly.
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Answered 12/19/2012 by: mmeyer@vu.com
Fifth Degree Brown Belt

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