What is the use of Process, startup programs and services in k1000.
I want to know what is the use of having the process, startup programs and services tab in the inventory tab.
Apart from using it for labeling and deleting the process, for what other purpose we can use them in systems management.
When i delete a process from the process tab in k1000, the process just gets deleted from the process tab and cannot be see there but in the workstation, the process process will be still running and after forcing the inventory in the workstation, i can get to see the process back in the process tab in k1000.
The same goes with the start up programs and services.
Can anyone tell me why it is like this.
And one more thing i need to know -
When creating a patch schedule - there is a drop down next to Name of the schedule called Action - it has 5 options namely - Detect,Detect & deploy, Deploy,Detect and Roll back, Rollback.
What is the difference between these, & please tell me in general when i can use rollback, Detect and rollback.
And one last question -
Why do we use the service desk? how can use it in my lab environnment? hw can i manage the ticket, please tell me any scenario using which i can learn service desk in KACE.
Please guide me step by step how i can use service desk with the scenario which you would give.
Thanks in advance.