"query: select distinct(LOCATION) from USER"  I tried using something like this which is the example given and repalcing location and user with my categories, but it did not work.

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Community Chosen Answer


If you want the name of the asset displayed then you need to know the asset's type ID. The easiest way to find this is to view the Asset Types page using the adminui (go to /adminui instead of /admin). Open the asset type like you're going to make a change to it and the URL will now contain the asset type ID at the end of the URL, e.g. ID=12.

In the service desk configuration your query would be:


You would put the number for your asset type where I have the 12 in that statement.

Answered 04/10/2013 by: chucksteel
Red Belt

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to give you an example, we pull location in the helpdesk queue and department

query: select * from location

query: select * from department


You might want to try

query: select (distinct LOCATION) from USER


Answered 04/09/2013 by: nshah
Red Belt

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Thank you chucksteel! i copied that exact query and it worked perfectly.  Changing my ID number of course. Thanks again :)

Answered 04/10/2013 by: peactera
Orange Senior Belt

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