What are the differences between built-in roles in the Service Desk?
The roles that I'm talking about are in the Service Desk/Configuration/User Preferences. I have the option there to define who can be a submitter (by label), who can be an approver, and who can be a ticket owner. What are the differences between these roles? What are their permissions? What is their access? Who can redirect, reassign, or close a ticket?
Thanks for the help.