I have to install svgViewer with my product. It seems that UAC block the launching.
At this time, I use a costum action juste before the InstallFinalize with a type "82"
The message in log is :
Info 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: InstSVGView, location: C:\Program Files\Test\SVGViewEnglish.exe, command: /qn /S
Any help is welcome
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Hi, found these posts, any luck yet?

Just a quick question: are you trying to silently run the .exe installer from a folder located INSIDE the %PROGRAMFILES% folder (C:\Program Files\Test\SVGViewEnglish.exe)? If so, (it seems so), I would definitely try to move the .exe installer OUTSIDE of C:\Program Files, since is it a UAC well guarded folder...
Answered 03/28/2012 by: pbabinec
White Belt

  • I don't see how an installer can create a UAC prompt if it's already elevated?
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I don't see how UAC can block it unless you are trying to make a per-user install.

Have you tried omitting the /S from the command line?
I successfully deploy SVGViewer 3.03 using just the "/qn" switch. Then i add the correct registry entries for accepting eula and disabling automatic updates. For 64bit systems;

reg add "HKLM\Software\WOW6432Node\Adobe\Adobe SVG Viewer\3.03\EULA" /v "3.03x94" /d accepted /f
reg add "HKLM\Software\WOW6432Node\Adobe\Adobe SVG Viewer\3.03\AutoUpdate" /v "Enabled" /d no /f

Anyway, chaining or bundling installers like that isn't best practice. You might concider a different approach.
Answered 03/21/2012 by: Ifan
Second Degree Green Belt

  • If I do a double click on the installation, it asks me for an admin account, seems normal that I am blocked in automatic mode (but I didn't get the popup in automatic and that's my problem I think)
  • No, unless you are doing a per-user install.

    What happens if you try to launch your installer elevated?
  • OK I think I understand better.
    My installation needs admin right so it run from a "Run As Admin".
    The svg installation that I use needs admin right (little shield on the icon).
    I launch the SVG installation from my installation with a custom action (type 82, automatically generated with WfWI).
    Expect that will help you to help me :)
  • Could you please create logs and upload them somewhere for me to look at?
  • Info 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: InstSVGView, location: C:\Program Files\Test\SVGViewEnglish.exe, command: /qn /S
    Is the only traces that I see, did you need any other information?
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Have you tried deploying by putting the install command in a batch file and zipping that up with the installer? I've run into some programs that don't install well with just putting the install commands in the command field, but doing this (and then invoking the batch file from the command field via "call batchfile.bat") often seems to get it working.

John
Answered 03/20/2012 by: jverbosk
Red Belt

  • I already have a batch launching the remove, at uninstall, of a temp folder... it doesn't work too :( (removing the folder request admin rigth also)
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