Using Service Desk Auto Archive
Has anyone got the Auto Archive feature to work? I have a very large amount of tickets I would like to archive over time.
I have enabled the archive tab then set my queue to archive tickets 2 years old. I went back into settings and selected to "archive & purge now". It takes me to the archive tab but does nothing.
On another note I can do a search of the 2 year old tickets. I do a select of the first 150 then select to manually archive them over. This seems to work but moves 1 ticket ever 30 to 40 seconds, At this rate it will take me weeks to move these tickets.
Any info on this would be helpful. I tried to search the site but I cant find anything on the topic.