Users Auto Reply created 900 help tickets
We've been using the help desk portion of the K1000 server for about 3 months now and just today something strange happened. One of our technicians closed a work order. We have the server setup so that it auto sends the user an e-mail telling them the work ticket is closed but they can e-mail back to reopen the ticket. The ticket was created by a user who was off today and as soon as he closed the ticket we got a new ticket from the user every second. They all had the out of office message in the comment field. We stopped the flow of new tickets by logging into the users computer and turning off an auto reply rule she setup. By the time we were done we had about 900 tickets in the system. I believe the users auto reply was taken by the Kace server as an e-mail to reopen the ticket but I am not sure why it kept happening. Shouldn't it only open 1 ticket? Has anyone else run into this issue? We're running Microsoft Outlook/Exchange 2010.