I am randomly receiving the error “User profile Service failed the logon.  User profile cannot be loaded”  This is happening on systems imaged with Windows 8.1 enterprise and occurs when new users attempt to log on to create their profile for the first time.  Only the administrator account is available.  These systems are on our domain. 

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  • I too have been getting this error after running scripted installs on Windows 7 x64 bit. I have a solution from a microsoft technect website, however it would be better what causes this error.

    The Solution:1, Copy C:\users\default folder(Hiden) on the workstation which has no problem to somewhere (i.e. desktop) and rename it to default2.
    2, Copy default2 folder to C:\users\ on the workstation which has a problem.
    3, go to registory (regedit) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\Default and change the pass to %SystemDrive%\User\Default2.
    4, Reboot the workstation.
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The error seems to occur when IE 9, 10, or 11 seems to be pushed as an update.  It breaks the folder C:\Users\Default due to permissions issue.  Changing the registry will work, but if you try to push IE again the fix will break.  You will need to go to the Security permissions for the Default folder in C:\Users\Default.  Right Click the folder, go to properties, go to security, Advance, Change permissions, and ensure the 2nd Box has a check mark. This should be a solid fix and easier rather than replacing and copying files.  I have not tried to install IE after this fix nor to see if the error will reappear.  

Useful links:  - http://social.technet.microsoft.com/Forums/windows/en-US/7fb93109-218c-43d7-b29a-ceaffc598b58/user-profile-service-service-failed-the-logon-user-profile-cannot-be-loaded?forum=w7itprogeneral

Screen shot of fix - http://social.technet.microsoft.com/Forums/windows/en-US/7fb93109-218c-43d7-b29a-ceaffc598b58/user-profile-service-service-failed-the-logon-user-profile-cannot-be-loaded?forum=w7itprogeneral  

** Obviously instead of the user account work with the default folder.  ***
Answered 08/05/2014 by: RaulC08
White Belt

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