Hi @ll,

is it possible to write changes into KACE database via mysql query or other applications? At the moment I'm only able to read the database, my changes were rejected.

 

Kind regards,

matze1337

Answer Summary:
The only way to make changes to the database is with the Helpdesk/Service Desk module using Ticket rules.
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The only way to make changes to the database is with the Helpdesk/Service Desk module using Ticket rules. Ticket rules were made to help modify tickets but it can modify anything in the database. I'm actually have a few rules that I'm using to automatically change dates for patching schedules every month.

Answered 06/21/2012 by: darkhawktman
Green Belt

  • Good info!
  • Thank you, I'll take a look on the ticket system.
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My understanding was that the K1000 database is read-only for the user that Kace gives us for MYSQL queries. That information was from last Fall, and I haven't heard of any changes since.

Answered 06/21/2012 by: Ben M
Ninth Degree Black Belt

  • Thank you very much. Is there an insider newsletter, where I am able to keep me informed about such changes? Atm I only know the news on the KACE starting page.
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