Undeliverable mail loop
Hello
I am having an issue where we had a bad email address set in one of the queues and now we are stuck in a undeliverable email and keeps creating tickets over and over. this is what the emails say
has opened a ticket.
The submission was:
Ticket: 3595
From: (MAILER-DAEMON@pop.emailsrvr.com)
Category: Software
Status: New
Opening Comment: This is the mail system at host smtp18.relay.ord1c.emailsrvr.com.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
<MAILER-DAEMON@emailsrvr.com> (expanded from
<MAILER-DAEMON@pop.emailsrvr.com>): host mx1.emailsrvr.com[172.28.255.125]
said: 550 5.7.1 <MAILER-DAEMON@emailsrvr.com>: Relay access denied. (in
reply to RCPT TO command)
Thank you
Answers (1)
Comments:
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Thank you for the reply, I am sorry I forgot to put that in my ticket that I already loaded those rules and enabled them but the issue still persists - joshuaer 9 years ago
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In that case you should contact KACE technical support for assistance and tell them you used that article. - KACE_Mary 9 years ago
