I am having an issue where we had a bad email address set in one of the queues and now we are stuck in a undeliverable email and keeps creating tickets over and over. this is what the emails say

has opened a ticket. 

The submission was:

Ticket: 3595

From:  (MAILER-DAEMON@pop.emailsrvr.com)

Category: Software

Status: New

Opening Comment: This is the mail system at host smtp18.relay.ord1c.emailsrvr.com.


I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.


For further assistance, please send mail to postmaster.


If you do so, please include this problem report. You can delete your own text from the attached returned message.


                   The mail system


<MAILER-DAEMON@emailsrvr.com> (expanded from

    <MAILER-DAEMON@pop.emailsrvr.com>): host mx1.emailsrvr.com[]

    said: 550 5.7.1 <MAILER-DAEMON@emailsrvr.com>: Relay access denied. (in

    reply to RCPT TO command)

Thank you

Answer Summary:
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Please look to https://support.software.dell.com/k1000-systems-management-appliance/kb/116089 which has attached some ticket rules you can import to your appliance to stop the loop after you modify.  After that you will have to manually delete the tickets created.  Hope this helps.
Answered 03/04/2015 by: KACE_Mary
Red Belt

  • Thank you for the reply, I am sorry I forgot to put that in my ticket that I already loaded those rules and enabled them but the issue still persists
    • In that case you should contact KACE technical support for assistance and tell them you used that article.
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