Unable to reach this agentless device
We have a group of computers that have the kace agent installed on them and they show up in Kace. However, it shows the machines are not connected and when i scroll over where the connection icon is, i see "Unable to reach this agentless device" Anyone have ideas for troubleshooting? Thanks!
Machine: Dell Optiplexes, variety of models
Agent: 6.4.180
Machine: Dell Optiplexes, variety of models
Agent: 6.4.180
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Answers (1)
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Posted by:
StockTrader
8 years ago
Top Answer
Hello,
the most probable reason for this behaviour is that the machines are unable to reach the K1000 on port 52230/tcp.
the inventory is updated because to send it to the K1000 the agents uses port 80/tcp (443/tcp it you use HTTPS) but the heartbeat packet is sent over port 52230/tcp.
kind regards,
Marco - StockTrader
Comments:
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thank you! - rpsolis 8 years ago
