Hi Team,

I've been through every process I can find on your site and through the KACE documentation however I am still getting the following error.

"ERROR: Unable to mount K2000 share at \\[KACE IP]\peinst"

I have:
Obtained the latest WinPE 4.0 drivers from the Dell Website.
Obtained (via Driver Feed in KACE) the latest drivers for my Dell OptiPlex 9010
Uploaded and Re-Cached the Drivers
Rebuilt my Boot Environments (the Admin Share password has not been changed from default)
Set my new boot environment as default.

Yet still having the same issue.

When I run an ipconfig immediately afterwards I am getting a correct IP, I can ping the K2000 server also.
When I try to map the peinst directory myself via
net use s: \\[KACE IP]\peinst
with the correct credentials
I am getting an error advising "The user context supplied is invalid"

Any ideas?

0 Comments   [ - ] Hide Comments


Please log in to comment

Community Chosen Answer



after the load fails you should be left at the x:\windows\system32 prompt.  If not get there.

type notepad startnet.cmd and look for the command to connect to Y: and see what credentails it is trying to use.

Answered 04/29/2013 by: SMal.tmcc
Red Belt

  • Thank you for that suggestion. I did not know how to check the user/pass without rebuilding the boot environment.
Please log in to comment
Answer this question or Comment on this question for clarity



It has to be an issue with your credentials, can you try changing the password and rebuilding KBE?

Answered 04/29/2013 by: nheyne
Red Belt

Please log in to comment

be shure you used the matching Media manager (download it from the box)

Answered 04/29/2013 by: Nico_K
Red Belt

  • I agree with Nico, some of the older media managers didn't ask for a password and this would cause a problem similar to what you are having. You could also try changing the password temporarily in the K2 for the Samba share back to the default of admin and try again. That will sort out if it is a password issue or not.
Please log in to comment



check that you are able from inside the KBE to sahre other network shares as well.

For example, if you have the K1000, are you able to (as a test) to access the CLIENT or CLIENTDROP share from the KBE ?

Are you able to reach the DRIVERS share on the K2000 ?



Answered 04/29/2013 by: StockTrader
Red Belt

Please log in to comment

Thanks for the replies, turns out I accidentally unzipped the drivers attained from the KACE website into the wrong folder.

I appreciate all the help.

Answered 04/29/2013 by: cdalley
Seventh Degree Black Belt

Please log in to comment