I have tried 9 ways to Sunday to deploy Shoretel Communicator via the K1000 with a managed install without success.  Hoping someone has been able to do this and can help me out.

I downloaded my "setup.exe" file from my server.  According to this:  shoretel forums link I should be able to do:  setup.exe /S /v"/qn REBOOT=reallysuppress".  A software tip here on itninja also claims that command will work.  When I try to just run the setup.exe (no parameters) the I can see on my client, the install is trying to extract the .msi file.  After that, it immediately fails with:

this installation package could not be opened.  verify the package exists and that you can access it or contact the application vendor to verify that this is a a valid windows installer package

So I ran "setup.exe /a" from the command line and extracted out the files.  I uploaded the "shortel communicator.msi" file and tried to run setup that way using many variations of these commands:

"Shoretel Communicator.msi" /qn /norestart
msiexec /i "Shoretel Communicator.msi" /q

I even zipped up all the files I had extracted and tried to upload the zip file and run from that.  No luck.

These commands (setup.exe and msiexec...) run from command line on my test machine without issue. 

I know I am missing something here I just don't know what.  Thx.






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  • Forgot to mention, I can run that setup.exe command from the command line on my test machine and it runs just fine. So does the msiexec installs. Just wont run from Kace.
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I associated a .zip file containing "1033.MST" and "Shoretel Communicator.msi". I have it set to override the default installation with the full command line being: msiexec /i "ShoreTel Communicator.msi" /q
Don't forget to check the "Don't Prepend msiexec.exe" box. With these settings my managed install works every time.
Answered 02/16/2015 by: madoreo2
White Belt

  • Thanks for that info, I will try it later today. Does this also work to update communicators that are already installed on a PC as well?
    • I tested it on a couple of computers that had the old client. Yes, it does update the ShoreTel client to the new version without a restart required (they just need to restart the ShoreTel client).
  • I don't know what I was doing wrong. I tried your method a few times by updating my install and it didn't work. So, as a last ditch effort I created a new managed install task and went through the steps again. This time it worked!

    I cannot thank you enough I've spent several hours jacking with this thing and felt very frustrated. Little upset with myself that I didn't try the new task sooner.

    And thanks for checking out the updating process. I have 100 machines to do and didn't want to have to uninstall first.
  • This worked for me as well, thanks!
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we extracted the msi file and created an mst the puts in the ip to the server.  Zipped those up with a batch file and call the batch in the distribution
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Answered 12/09/2015 by: SMal.tmcc
Red Belt

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