Trouble with SLAs and Business hours
I am doing some testing on a test queue setting up SLAs and using Business hours for those. I have been receiving e-mails on 1 ticket (out of 3) every hour but the e-mail doesn't stop after hours as I would expect. The ticket for which I get SLA e-mails has a priority of High, I also have two other tickets with a priority of medium but have not received any e-mail on those.
Here are the settings:
Is there more to setting up SLAs that I haven't setup? Based on my settings I was expecting e-mails on all three tickets I have every hour until 16:00 and then stop until 8:00.
Any ideas? something I might be missing?
There are no answers at this time