I am trying to setup a distribution to install crystal reports on user PCs and Laptops. I have it setup to download the zip file with the required application files and it appears that it downloads and unzips the files, but for some reason it is not installing. My command line is as follows.

setup.exe -r crystal.ini

I am thinking that it is having issues finding the file, but not sure as to why. Do I need to include the a folder name in the command line path (folder\setup.exe -r crystal.ini)? I've included my debug log entry that shows the error.

06/02/2011 08:46:54] ------ Begin Controller Client 5.1.38724 (0) ------
[06/02/2011 08:46:54] Checking User Context
[06/02/2011 08:46:54] Launching new service connection for OATEY\chasek
[06/02/2011 08:46:55] Fetching server configuration
[06/02/2011 08:46:55] Getting User Desktop Messages
[06/02/2011 08:46:55] --- NO BROADCAST MESSAGES ---
[06/02/2011 08:46:55] Performing Inventory Check
[06/02/2011 08:47:01] Local Rule Check
[06/02/2011 08:47:01] Local and Rule Processing complete. Machine Object OK.
[06/02/2011 08:47:01] Uploading Inventory
[06/02/2011 08:47:02] Downloading Deployment Info
[06/02/2011 08:47:02] Setting Boot/UserLogin MI Bread Crumb Cache
[06/02/2011 08:47:02] perform boot check: 0
[06/02/2011 08:47:02] perform login check: 0
[06/02/2011 08:47:02] Processing MIP Packages
[06/02/2011 08:47:02] --- PACKAGE: 'Crystal Reports 2008' ---
[06/02/2011 08:50:36] ERROR: Must use 'full command' if MI is a zip file: C:\Program Files (x86)\KACE\KBOX\downloads\1405\crystalreports2008.zip
[06/02/2011 08:50:38] --- NO FILE ---
[06/02/2011 08:50:38] Updating local server configuration
[06/02/2011 08:50:38] End Controller
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ERROR: Must use 'full command' if MI is a zip file

Do you have the radio button set to use default or configure manually for the installation command?
Answered 06/02/2011 by: dchristian
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I've tried both and it fails with the same error.
Answered 06/02/2011 by: kchase
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Ok.. I've included a screen print of how I have this setup and my error log. Now when I attempt to do the MI it tries to launch an installation for client access. My debug log is as follows.
[06/02/2011 13:57:20] ------ Begin Controller Client 5.1.38724 (0) ------
[06/02/2011 13:57:20] Checking User Context
[06/02/2011 13:57:20] Launching new service connection for OATEY\chasek
[06/02/2011 13:57:21] Fetching server configuration
[06/02/2011 13:57:21] Getting User Desktop Messages
[06/02/2011 13:57:21] --- NO BROADCAST MESSAGES ---
[06/02/2011 13:57:21] Performing Inventory Check
[06/02/2011 13:57:26] Local Rule Check
[06/02/2011 13:57:26] Local and Rule Processing complete. Machine Object OK.
[06/02/2011 13:57:26] Uploading Inventory
[06/02/2011 13:57:28] Downloading Deployment Info
[06/02/2011 13:57:28] Setting Boot/UserLogin MI Bread Crumb Cache
[06/02/2011 13:57:28] perform boot check: 0
[06/02/2011 13:57:28] perform login check: 0
[06/02/2011 13:57:28] Processing MIP Packages
[06/02/2011 13:57:28] --- PACKAGE: 'Crystal Reports 2008' ---
[06/02/2011 13:57:31] new Process setup.exe /r crystal.ini
[06/02/2011 13:57:31] Rewrote process: setup.exe /r crystal.ini
[06/02/2011 13:57:35] --- NO FILE ---
[06/02/2011 13:57:35] Updating local server configuration
[06/02/2011 13:57:35] End Controller






Answered 06/02/2011 by: kchase
Senior Yellow Belt

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While I can't speak to your specific product, "-r" generally is used to create a response file, while the corresponding "-s "responsefile" " is for the silent install. Not sure if that's the case here or not.
Some notes are here: http://www.appdeploy.com/packages/detail.asp?id=1201

Crystals doc says:[left]Command line silent installation[/left][left]The silent installation command consists of the command setup.exe, followed[/left][left]by a number of parameters that provide information about the installation.[/left][left]The following example creates a sub-directory /Crystal Reports and installs[/left][left]Crystal Reports into it:[/left][left]setup.exe ADDLOCAL=ALL CLIENTLANGUAGE=<%langcode%> IN[/left][left]STALL.LP.<%langcode%>.SELECTED="1" REBOOT=ReallySuppress PID[/left][left]KEY=<%keycode>% INSTALLDIR="C:\Program Files\Business Objects"[/left][left]/qn[/left][color=#009ccf size=2][color=#009ccf size=2][color=#009ccf size=2][left]• <%langcode%> Replace this variable with a valid language code from[/left]the following table.[left]<%keycode%> Replace this variable with a valid product activation[/left]keycode.

Source: http://help.sap.com/businessobject/product_guides/cr2008V1/en/xi3-1_cr_install_en.pdf
Answered 06/02/2011 by: cblake
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Thanks for the response. I am able to install crystal using the command line options I've listed manually outside of the kbox, but it does not seem to work from the kbox. I may just work around this by doing a scripted installation. I've opened a ticket with support and hopefully they will be able to provide me with the guidance I need.
Answered 06/02/2011 by: kchase
Senior Yellow Belt

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I noticed you have run command only checked.

This means that the KBOX will not copy the files down to the machine.

Try unchecking that and trying again.
Answered 06/03/2011 by: dchristian
Red Belt

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Thanks.... That fixed it.
Answered 06/07/2011 by: kchase
Senior Yellow Belt

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