I am trying to use the Distribution section in my K1000 to push out Trend Micro Office Scan version 10.6.3205.

I can get it to push out just fine and install.  I look at the bottom of the Managed Install page where is shows what machines are to be deployed to and i can see some of them will say installed.  That tells me it got to the machine and installed correctly.  then i check back later and it will say on those same machines that it's uninstalled.  Check back again a little later and now it's installed.  It seems to be deploying the install file even when it says it's already installed and that is uninstalling it.  I thought if the kace saw that the software was installed that it would not try to deploy to it again?  i followed this http://www.itninja.com/software/trendmicro/officescan-client/10-1151  to set it up.

Answer Summary:
Got it figured out. There were 2 software packages for this version of officescan client under kace. One had a company name of Trend Micro Inc. and the other jut Trend Micro. I was using the one with just Trend Micro in the company name to push it out to clients. When they reported in they reported as having the one with a company name of Trend Micro Inc. Since kace saw it as 2 different peices of software it tried pushing mine out again thinking it wasn't installed. It's always the little things like this that get ya. Thanks for the reply though. - See more at: http://www.itninja.com/question/trend-micro-deployment-problems-with-kace-k1000#sthash.Nct9laeA.dpuf
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If you did an online update after the install or patch management is running and updated the install  that will create a loop.  The installer will see a defferent version and reinstall that older version again and then it gets updated and the process repeats.

Answered 03/05/2014 by: SMal.tmcc
Red Belt

  • I do not have patch management running. The only update this should be pulling is a virus definition file it grabs from the server once it is installed. That does not change the version of the client software though.
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Got it figured out.  There were 2 software packages for this version of officescan client under kace.  One had a company name of Trend Micro Inc. and the other jut Trend Micro.  I was using the one with just Trend Micro in the company name to push it out to clients.  When they reported in they reported as having the one with a company name of Trend Micro Inc.   Since kace saw it as 2 different peices of software it tried pushing mine out again thinking it wasn't installed.  It's always the little things like this that get ya.  Thanks for the reply though.

Answered 03/05/2014 by: Crispyominus
Orange Belt

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