Hi all!

We are having an issue when attempting to upgrade Adobe 9.4 to 10.1 Professional via SCCM. We are using a transform to remove the older version, but SCCM reports a timeout failure. When we manually run the package, we notice a pop-up that states "installation error". If we hit ok on it, it proceeds without any problems. Is there a way to bypass the pop-up prompt (or hit OK somehow) since it still works anyway?

Thanks in advance...

Jason
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Answers

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- Did you use the Adobe Customization Tool to create your transform?
- Is the SCCM package set to allow Desktop interaction or not?
- Have you re-run the install with a verbose log to tie down the exact cause of the error? My guess is that there's a Custom Action being run which, if the install runs to completion OK without it, could be conditioned-out.
Answered 08/09/2011 by: VBScab
Red Belt

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- Did you use the Adobe Customization Tool to create your transform?

Yes.

- Is the SCCM package set to allow Desktop interaction or not?

No.

- Have you re-run the install with a verbose log to tie down the exact cause of the error? My guess is that there's a Custom Action being run which, if the install runs to completion OK without it, could be conditioned-out.

Yes with the verbose log, but we do not see anything that explains why it is failing:

=== Verbose logging started: 8/9/2011 12:33:56 Build type: SHIP UNICODE 5.00.7600.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (08:DC) [12:33:56:319]: Resetting cached policy values
MSI (c) (08:DC) [12:33:56:319]: Machine policy value 'Debug' is 0
MSI (c) (08:DC) [12:33:56:319]: ******* RunEngine:
******* Product: acropro.msi
******* Action:
******* CommandLine: **********
MSI (c) (08:DC) [12:33:56:319]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (08:DC) [12:33:56:319]: Grabbed execution mutex.
MSI (c) (08:DC) [12:33:56:475]: Cloaking enabled.
MSI (c) (08:DC) [12:33:56:475]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (08:DC) [12:33:56:475]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (A8:70) [12:33:56:491]: Running installation inside multi-package transaction C:\Windows\acropro.msi
MSI (s) (A8:70) [12:33:56:491]: Grabbed execution mutex.
MSI (s) (A8:74) [12:33:56:506]: Resetting cached policy values
MSI (s) (A8:74) [12:33:56:506]: Machine policy value 'Debug' is 0
MSI (s) (A8:74) [12:33:56:506]: ******* RunEngine:
******* Product: C:\Windows\acropro.msi
******* Action:
******* CommandLine: **********
MSI (s) (A8:74) [12:33:56:506]: Note: 1: 2203 2: C:\Windows\acropro.msi 3: -2147287038
MSI (s) (A8:74) [12:33:56:506]: MainEngineThread is returning 2
MSI (s) (A8:70) [12:33:56:506]: User policy value 'DisableRollback' is 0
MSI (s) (A8:70) [12:33:56:506]: Machine policy value 'DisableRollback' is 0
MSI (s) (A8:70) [12:33:56:506]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (A8:70) [12:33:56:506]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (A8:70) [12:33:56:506]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (A8:70) [12:33:56:506]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (A8:70) [12:33:56:506]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (A8:70) [12:33:56:506]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (A8:70) [12:33:56:506]: Restoring environment variables
MSI (c) (08:DC) [12:33:56:506]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (08:DC) [12:33:56:506]: MainEngineThread is returning 2
=== Verbose logging stopped: 8/9/2011 12:33:56 ===




Thanks for your time. Any additional help is appreciated.
Answered 08/09/2011 by: Apollo2112
Senior Yellow Belt

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We tried again with this command:

msiexec.exe /i acropro.msi TRANSFORMS=test.mst /qn /L*v "%temp%\acrobat10.0.install.test.log" REBOOT=ReallySuppress

msiexec.exe /update AcrobatUpd1010.msp /qn /L*v %temp%\acrobat10.1.update.log

We recreated the transform and left it blank. By default, it uninstalls old versions.


We can't paste the 9000 line verbose log because it times out. This is the last few lines minus serials/names:

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Property(S): WORD_EXE = C:\PROGRA~1\MICROS~1\Office14\WINWORD.EXE
Property(S): VISIO2K2EXE = C:\PROGRA~1\MICROS~1\Office14\
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Start: Settings: Control Panel
3) Highlight the product [BlockingProduct]
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4) Relaunch this Installer
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Property(S): ERROR_CANNOT_OPTIMIZE_DISK = NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible.

To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.

Please see the ReadMe file installed in your Programs Folder for more information.
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Property(S): ERROR_DEFRAG_ADTEMPLATE = Completed [1]% of process
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Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): RecentFolder = C:\Users\johnstonj\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): PrintHoodFolder = C:\Users\johnstonj\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): NetHoodFolder = C:\Users\johnstonj\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): RemoteAdminTS = 1
Property(S): WindowsVolume = C:\
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 0
Property(S): REMOVE_PREVIOUS_READER = YES
Property(S): IW_DEFAULT_VERB = Open
Property(S): VersionMsi = 5.00
Property(S): SUPPORTDIR = C:\Users\JOHNST~1\AppData\Local\Temp\{AC76BA86-1033-F400-7760-000000000005}\
Property(S): ALL_USERS_DOCUMENTS = C:\Users\Public\Documents\
Property(S): WindowsBuild = 7600
Property(S): VersionDatabase = 300
Property(S): PackageCode = {0F9BCF2C-28B8-4391-A5C2-11D7CE4CC398}
Property(S): TRANSFORMS = C:\Windows\Installer\{AC76BA86-1033-F400-7760-000000000005}\acropro.mst
Property(S): CURRENTDIRECTORY = C:\dump\Adobe Acrobat X
Property(S): ProductState = 1
Property(S): CLIENTUILEVEL = 3
Property(S): PRODUCTLANGUAGE = 0
Property(S): CLIENTPROCESSID = 932
Property(S): PackagecodeChanging = 1
Property(S): UT_AP9 = {AC76BA86-1033-0000-7760-000000000004}
Property(S): UT_D_AP = {AC76BA86-1033-0000-7760-000000000004}
Property(S): bIsPro = 1
Property(S): MsiLogFileLocation = C:\Users\JOHNST~1\AppData\Local\Temp\1\acrobat10.0.install.test.log
Property(S): ISX_SERIALNUMBER =
Property(S): USERNAME =
Property(S): COMPANYNAME =
Property(S): CostingComplete = 0
Property(S): SOURCEDIR = C:\dump\Adobe Acrobat X\
Property(S): SourcedirProduct = {AC76BA86-1033-F400-7760-000000000005}
Property(S): ESIV = 1
Property(S): ISX_ENCYPTEDSERIAL =
Property(S): ESIVEMULOV = 1
Property(S): ADOBE_HOME = C:;
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): AS_HKCR_EXE = "C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe"
Property(S): PDFSHELL_LOCALSERVER_COMMAND = "C:\Program Files\Adobe\Acrobat 10.0\Acrobat\AcrobatInfo.exe" /PDFShell
Property(S): PDF_DEFAULTICON = C:\Windows\Installer\{AC76BA86-1033-F400-7760-000000000005}\_PDFFile.ico,0
Property(S): PDF_PREVIEW_HANDERLER_DLL = C:\Program Files\Adobe\Acrobat 10.0\Acrobat\pdfprevhndlr.dll
Property(S): PDF_PREVIEW_HANDERLER_HELPDIR = C:\Program Files\Adobe\Acrobat 10.0\Acrobat\
Property(S): PDF_INPROCSERVER_VIEWERPS = C:\Program Files\Adobe\Acrobat 10.0\Acrobat\ViewerPS.dll
Property(S): LOTUS_DLL_PATH = C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Mail\LotusNotes\PDFMLotusNotes.dll
MSI (s) (C0:00) [13:35:07:401]: Attempting to delete file C:\Windows\Installer\f45e2c.mst
MSI (s) (C0:00) [13:35:07:401]: Unable to delete the file. LastError = 32
MSI (s) (C0:00) [13:35:07:416]: Deferring clean up of packages/files, if any exist
MSI (s) (C0:00) [13:35:07:416]: Attempting to delete file C:\Windows\Installer\f45e2c.mst
MSI (s) (C0:00) [13:35:07:416]: MainEngineThread is returning 1602
MSI (s) (C0:C0) [13:35:07:416]: No System Restore sequence number for this installation.
=== Logging stopped: 8/9/2011 13:35:07 ===
MSI (s) (C0:C0) [13:35:07:416]: User policy value 'DisableRollback' is 0
MSI (s) (C0:C0) [13:35:07:416]: Machine policy value 'DisableRollback' is 0
MSI (s) (C0:C0) [13:35:07:416]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C0:C0) [13:35:07:416]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (C0:C0) [13:35:07:416]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (C0:C0) [13:35:07:416]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (C0:C0) [13:35:07:416]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (C0:C0) [13:35:07:416]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (C0:C0) [13:35:07:416]: Restoring environment variables
MSI (s) (C0:C0) [13:35:07:416]: Destroying RemoteAPI object.
MSI (s) (C0:E0) [13:35:07:416]: Custom Action Manager thread ending.
MSI (c) (A4:78) [13:35:07:416]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (A4:78) [13:35:07:416]: MainEngineThread is returning 1602
=== Verbose logging stopped: 8/9/2011 13:35:07 ===
Answered 08/09/2011 by: Apollo2112
Senior Yellow Belt

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0
What you've posted is simply the list of properties. I would repeat the install with verbose logging but copy the log's content when the popup occurs. Use a proper text editor to open the log, as Notepad trips over locked files.
Answered 08/10/2011 by: VBScab
Red Belt

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0
First off, we use trace32 and sometimes notepad ++, not notepad.

I was watching the log real-time and the popup shows up at 7:34:05:852 and then hangs. I terminated msiexec right after otherwise if I hit the ok, it continues and performs the uninstall and install.

Last part of the log below:
---------------------


MSI (s) (08:E4) [07:34:00:758]: Executing op: TypeLibraryRegister(,,FilePath=C:\Program Files\Adobe\Acrobat 10.0\Acrobat Elements\ContextMenu.dll,LibID={8922195E-6CF5-4142-9942-810235240D40},Version=65536,,Language=0,HelpPath=C:\Program Files\Adobe\Acrobat 10.0\Acrobat Elements\,BinaryType=0,IgnoreRegistrationFailure=0,)
MSI (s) (08:E4) [07:34:00:758]: QueryPathOfRegTypeLib returned -2147319779 in local context. Path is '
MSI (s) (08:E4) [07:34:00:758]: CMsiServices::ProcessTypeLibrary runs in local context, not impersonated.
MSI (s) (08:E4) [07:34:00:758]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (08:E4) [07:34:00:758]: Executing op: TypeLibraryRegister(,,FilePath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\PDFMVisio.vsl,LibID={F05F6A50-665F-49F2-ABA1-56125C9B552B},Version=65536,,Language=0,HelpPath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\,BinaryType=0,IgnoreRegistrationFailure=0,)
MSI (s) (08:E4) [07:34:00:758]: QueryPathOfRegTypeLib returned -2147319779 in local context. Path is '
MSI (s) (08:E4) [07:34:00:758]: CMsiServices::ProcessTypeLibrary runs in local context, not impersonated.
MSI (s) (08:E4) [07:34:00:758]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (08:E4) [07:34:00:758]: Executing op: ActionStart(Name=DefragmentFiles,,)
MSI (s) (08:E4) [07:34:00:820]: Executing op: CustomActionSchedule(Action=DefragmentFiles,ActionType=3137,Source=BinaryData,Target=DefragmentFiles,CustomActionData=IMM_SUCCESS;C:\Program Files\Adobe\Acrobat 10.0\;Software\Adobe\Adobe Acrobat\;3;Optimizing performance ...;Completed [1]% of process;NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible.

To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.

Please see the ReadMe file installed in your Programs Folder for more information.;|acr|\acrobat.exe;|acr|\ace.dll;|acr|\acrobat.dll;|acr|\agm.dll;|acr|\bib.dll;|acr|\cooltype.dll;|acr|\plug_ins\accessibility.api;|acr|\plug_ins\acroform.api;|acr|\plug_ins\annots.api;|acr|\plug_ins\catalog.api;|acr|\plug_ins\checkers.api;|acr|\plug_ins\digsig.api;|acr|\plug_ins\distillerpi.api;|acr|\plug_ins\dva.api;|acr|\plug_ins\escript.api;|acr|\plug_ins\html2pdf.api;|acr|\plug_ins\ia32.api;|acr|\plug_ins\image
MSI (s) (08:FC) [07:34:00:867]: Invoking remote custom action. DLL: C:\Windows\Installer\MSID4F7.tmp, Entrypoint: DefragmentFiles
DefragmentFiles: Starting deferred custom action
DefragmentFiles: MSI property CustomActionData: IMM_SUCCESS;C:\Program Files\Adobe\Acrobat 10.0\;Software\Adobe\Adobe Acrobat\;3;Optimizing performance ...;Completed [1]% of process;NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible.

To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.

Please see the ReadMe file installed in your Programs Folder for more information.;|acr|\acrobat.exe;|acr|\ace.dll;|acr|\acrobat.dll;|acr|\agm.dll;|acr|\bib.dll;|acr|\cooltype.dll;|acr|\plug_ins\accessibility.api;|acr|\plug_ins\acroform.api;|acr|\plug_ins\annots.api;|acr|\plug_ins\catalog.api;|acr|\plug_ins\checkers.api;|acr|\plug_ins\digsig.api;|acr|\plug_ins\distillerpi.api;|acr|\plug_ins\dva.api;|acr|\plug_ins\escript.api;|acr|\plug_ins\html2pdf.api;|acr|\plug_ins\ia32.api;|acr|\plug_ins\imageconversion.api;|acr|\plug_ins\jdfproddef.api;|acr|\plug_ins\makeaccessible.api;|acr|\plug_ins\multimedia.api;|acr|\plug_ins\papercapture.api;|acr|\plug_ins\pddom.api;|acr|\plug_ins\saveasrtf.api;|acr|\plug_ins\saveasxml.api;|acr|\plug_ins\search.api;|acr|\plug_ins\sendmail.api;|acr|\plug_ins\spelling.api;|acr|\plug_ins\touchup.api;|acr|\plug_ins\updater.api;|acr|\plug_ins\weblink.api;|acr|\plug_ins\webpdf.api;|acr|\plug_ins\ReadOutloud.api;|acr|\plug_ins\ppklite.api;|acr|\plug_ins\preflight.api;|acr|\plug_ins\reflow.api;|acr|\plug_ins\XPS2PDF.api;|acr|\plug_ins\Scan.api;|acr|\plug_ins\eBook.api;69870375
DefragmentFiles: Defragmention process was invoked
DefragmentFiles: Setting up action data and progress bar ...
DefragmentFiles: DefragResetProgress disabled
DefragmentFiles: Finished setting up action data and progress bar
DefragmentFiles: Ending deferred custom action
MSI (s) (08:E4) [07:34:05:852]: Executing op: ActionStart(Name=CreatePortMonitorINF,,)
MSI (s) (08:E4) [07:34:05:852]: Executing op: CustomActionSchedule(Action=CreatePortMonitorINF,ActionType=3137,Source=BinaryData,Target=InstallPortMonitor,CustomActionData=C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\)
MSI (c) (00:EC) [07:35:38:595]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (00:EC) [07:35:38:599]: MainEngineThread is returning 1601
=== Verbose logging stopped: 8/10/2011 7:35:38 ===


2nd run - failure


MSI (s) (10:10) [09:07:46:388]: Executing op: FeatureUnpublish(Feature=AMT_Assets,Parent=Adobe_AMT,Absent=2,)
MSI (s) (10:10) [09:07:46:388]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:389]: Executing op: FeatureUnpublish(Feature=AMT_Assets_AMT,Parent=AMT_Assets,Absent=2,Component=Qu3Q^wyYp9sb-*PjL=N-ooOu,Bg{n?Np^AtCjO.'jX1&%NrG8=nql!+u.x9E[L)UpN$cy=F`1l6!4hJK@Q~FRsCS&AE_WI+5U3*9Y`qpc^_xLAH@gNZE6Q7`viSS84-dk9B',sFBvTVM_&.MZ6P`}@.pB2[GaMXk)iGsdZ83'9DF[w]oRm?nw$@]E{rDK9&+Gt.[C9YG3eTmhgks,?(,vLi`n&1MU%byH8YtZ@Od7k+7SnmlMhBwqc9`s=FTp82U*gKE8tO5xf$m-=i3o]2!z.%!MDue@1OnQAfhvf5'j&}3IUk*a)vO-@Fvq_RJuKyy2u+rfrow&=u36hcX1OjN}`x*BY~,}9xft}68gdu_fmR{nRO{AA~OUv&FD).T7ON-VS}8k9i=k=wGNU*6-mGU.ngjc=y`I_.ht^WqMkzntQs?c9icjwb}-~P,nX,KQ7?(D9eqbQVr@nR[1lW'E+Slw=BG{NI.ePd_ODhUN{W]q8U&UN[4{c}tTLLz1jNzr@]G[!5Iqg!a-c(jw&qE_=8IA[*W(R9KjQ,_[7}7B9J_(7BXf^U[XVuRZ.+=N=,mKKLF,b3vj3oZVRxp[?zn_x_fGNCj`6r,7(6!d?&o^e-1%Mo3PLm4^r%%'=!WN8Hth-_U%+tQ3IGq@98.eCMzJq%TdQ8T'EL4^As(`{x(W&+'Bjf*2es^9=X*)juPVl1*)
MSI (s) (10:10) [09:07:46:389]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:390]: Executing op: FeatureUnpublish(Feature=AMT_Assets_Legal,Parent=AMT_Assets,Absent=2,Component=9LB@]^},A9'j*joM)XN`K_2KuOx?89`8Xo0hYkU)GQzi81xtt8NE+NOPCC[UR=`iX8IML9=0&B--&lQXcPRFxr~J(?ipG?hE`&oQV_+%bQ={-9h}xCiJ-)a^6p*Comv@9=WT.ETKaF$t[@g]Rt@t,?gaaK8NG&oLj,ahRJzDp?qKIm%TbI,r&=$7?hz%&?]ly^[Py)C-~t0PnFZVo@BD_WaeIyba9N',jhaPC=2oNUHz%?(%t3&k9Wmc]?rMv4s&LpcILV&F^Q.J(A1$~9sGt3.`+JNX$x70~8Hoy]TW*r~_x!Z9Gus+F92wB7K0J*qTF*BDG?*iH9u?,,Ng{YzE=^Ee[nbP1?NB!D-%yuFkvSs6mvz2D=@iAP5B_x$J0I^CB*vR.9nc-slZLk*DL6gvz[$of=1aQE&?w8.EVn6o%a0CHApLq7Iu1.=$1d(ZMca6f8O.*Iq~,g(KUu6*gLOa)=]*a]MF}i!K)@F-p@O*z=CF,$2Y.j}dNo@uqd8R,A!kKDznOCRyM@NnpCXVWANc.Jb37Z4L8w0Jv?{Sf?CB$StSi0Si.9N[dLQ?IAs1{~mm{2b`UF8p%dw.S@Bs,Gyo26+OjmZ[*YQN^A+KDtK+_7r[vhwWW[Qz+9J_2*45.-8(?A*YiD7tc=oc1]1DAK37)
MSI (s) (10:10) [09:07:46:390]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:391]: Executing op: FeatureUnpublish(Feature=AMT_Assets_LMResources,Parent=AMT_Assets,Absent=2,Component=@_Lvth!Pp9-&lFwhJ%VIK'*BqPNjK=o$2S4g!iR]ojO$e}6UG@A]-*kICM7^)
MSI (s) (10:10) [09:07:46:392]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:392]: Executing op: FeatureUnpublish(Feature=AMT_Assets_RegLoc,Parent=AMT_Assets,Absent=2,Component=j8B]2-E4Q9KI9PVVFLVi$Qfj%ngw$A5iuCN.anMo)
MSI (s) (10:10) [09:07:46:393]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:393]: Executing op: FeatureUnpublish(Feature=AMT_Assets_EpicPersonalization,Parent=AMT_Assets,Absent=2,Component=%_E'+pA5k=gq7C_90Vi7,f[BnqXuM?xHa.]8ToXx)
MSI (s) (10:10) [09:07:46:394]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:394]: Executing op: FeatureUnpublish(Feature=AMT_Assets_EpicRegistration,Parent=AMT_Assets,Absent=2,Component=XAh'kYcKY@1{kbLaL,hO@sj_3l2..9B[F3EB%_Sn)
MSI (s) (10:10) [09:07:46:395]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:395]: Executing op: FeatureUnpublish(Feature=AMT_Assets_EpicEula,Parent=AMT_Assets,Absent=2,Component=]yR6sH2*YAWNV.G43u],$gQ.vBq+3ALZ0.!ssqnc)
MSI (s) (10:10) [09:07:46:396]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:396]: Executing op: FeatureUnpublish(Feature=ProOnly,Parent=AcrobatViewer,Absent=2,Component=}DoZGDqJ)@y_cmh1f1]9b@dbm&,U?9rIPgRQr'S!@_bI&s0Uu9McI{4YvU(XQ7NZyQJ%}@GXx0jla+Gs!~ww-3CxA?gRG7tadhS88l0Bg(Dm^?-yRG`gJ&dn)
MSI (s) (10:10) [09:07:46:397]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:397]: Executing op: FeatureUnpublish(Feature=EpicRegistration,Parent=Adobe_AMT,Absent=2,Component=(6WVscRwU9aD2HyoQ!BV~CJRbdNo99*nKbf*_tq,`v.d0yISq8To{pAI}TQ7W_6bDKB-t@Ta@O6zuGjub+Kd%)K3r9P+FTlBSEo]T%Sv'VD'&A0U3KtB%JAJqgkb,e@-U=8]?MzZS'6v6c9wJ0,Z%9}9A1$jY~]+.!Ys=GdC_?aROCdC?J]u{,tIk&B(j=x^921&qtDPg7`!,&FA8@+pyDAFqV&_Kh&`ch`9l@6}y_,&AX%x52LP`@z.(={R2V2,[UNa.sm-[dS&DAQ0@P)2KnM=7]J(AS_zV?d(QspaGdQkmRbQT4dqa9QX{{oPmw%*}Fo~bP8gh=$]?)$F6Vo1~ebZA*Jnn@HN'%RE3L0P,QOOwpENT=(pnzkXu0AG29nk=~L_y?b7*+zYMUcp)4{d`S9Kn?dKzcmf(hg2pAo'brDRK=&]'1ywgT_9qp0L^DXqI=+Fe^y?QIi@{*x,T%Cli9%1H14fMIoJ25!_^jYyL9W`~Yplq`%8KoXD?-!}1=VX@x&Azr-N)ZKiKw'OHA.L,BJFi$P4^2i%6cHTCAClI6v$yGk=y_skrv1(.?hl6X.V?=r.HkBA9^=9X9EKi1WA5C!sXm@?bb2Id?tn}$&iwzbuZ_OfsyD5g@hF3M-8l$k[m]COBb6!&@`Ftogoik6_L=hbWUtpZ?xY-l8$SUO$6@s1QVuwu@^O8!cfo4}Sw)jdL1G7D@s,kA@2cx!`}7DPTgB?b=_-{mO)T,wEbYOx,lN?}9@LxT_trE!(VyP~CXbc]Aga@ReaQW=7Kl`@$_t}@9ZSu~+kgb^Z'[L])9w*R=J4_nyu`D$1`Q5M)e~Fj?{VrueEgpY^y6T8{%oI3?G}5~ej!,&HJOzL.].w1?ib]N$i}yb`pn12WyFz`=A(8daNnP=5,qMbX3{NL?^n5^MpB}SbFy+H4uIUN=jpJTGRa}ok8t^E&,q4`8%3[Dv@2@',LHFUPz5@(@v8VbF
MSI (s) (10:10) [09:07:46:398]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:398]: Executing op: FeatureUnpublish(Feature=LMResources,Parent=Adobe_AMT,Absent=2,Component=S4i3*eB+Z9b.oEvlUWJ``&jHkR9TD@L'29Jj5@6&0mi@D6jUWA8`rcN]y~*5}JVrXd*&89{dbTiu7kXC==ZXm_0Ke8Hv]TM)$cQ!)gwUH9p9s='no{)&%SZO.p*ml]_mI@?,NSX(%IHuHRXE5ozS$9[TYGiguhh7C[[n)_@Y.?'+T$l!uvnEv5,?713'6=EEquTt?S9!guWKaiK)H?,+zU=+91MKAF`@w?n{J?Q&aW6ABr?3arzoDFQZHAr'tVSyvH+{4n_6h'`2n@hP1N7ol*pv?&lOF`tw7?el[Cg'^FPE^a!UjwS*X@.p5I.`n~yyZ+Pl]7fF5ASp~Z8r-U6C,)E1G@z*-AM$B[=l-x-m%ZyiKV$Fp9Q.h8stfW,9E.Tu7IM}w=,oRXPlJ1YD)M7u2rfp`84jD_gFuNEXAZet3X_47?~7WZ,pvL3n,)l}[YVVk9?%MiliB8R(eB2MWz[!!=hdBMxCM*t(Np2KB$-X(?5b3gBHF8SkwLaJ[0KA&Awg!LAfeJpn12HB?lg_I@f2BnHhoii'UA}mLhjhL?DXvF^Hw(=W{!gkU=IJV@f86[h&yVtCdj5_NKP!y=D150DJBS$Sr(ieWqUFk=M!t28VR0M0289@ZE8===v)*JD,Br0Q@=2r^Y@]$9D3YFtn22H`1ZeFQKI^X@]zYh0}s^W??K*`^wG8{?0kW+'6k8jH+TJtQnw3DA{v6^qtx605rX08%Leup?FBKwqg~Lai)
MSI (s) (10:10) [09:07:46:399]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:399]: Executing op: FeatureUnpublish(Feature=PDFMakerCommonSideCars,Parent=PDFMaker,Absent=2,Component='iww.3vuh8}=ldb@'HysM}ZJu'yWV@BSWTc`8cN9t-[4[%qMZ=GQ+c31(yMo)
MSI (s) (10:10) [09:07:46:400]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:400]: Executing op: FeatureUnpublish(Feature=UpdateFiles,Parent=ViewerProgramFiles,Absent=2,Component=34TL`!!!!!1aw7oW-RPC34TL`!!!!!1aw7o{E(1(34TL`!!!!!1aw7o1'2A-34TL`!!!!!1aw7o~Wdl(34TL`!!!!!1aw7oEh=M334TL`!!!!!1aw7oGzu)434TL`!!!!!1aw7oH(7J4)
MSI (s) (10:10) [09:07:46:401]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:401]: Executing op: FeatureUnpublish(Feature=ARM,Parent=AcrobatViewer,Absent=2,Component=_!w~=JF1@9X$GA!`v[0Y'Z~l5C%,U9Mta.8wvE^IhM`bXb5]+A%wK60]jHd6kSX,s'__&=yCeq0r&tBG)
MSI (s) (10:10) [09:07:46:402]: Note: 1: 1402 2: UNKNOWN\Installer\Features\68AB67CA330100007706000000000040 3: 2
MSI (s) (10:10) [09:07:46:403]: Executing op: ActionStart(Name=UninstallPrinterINF,,)
MSI (s) (10:10) [09:07:46:403]: Executing op: CustomActionSchedule(Action=UninstallPrinterINF,ActionType=3137,Source=BinaryData,Target=DeletePrinterDriverMonitor,)
MSI (s) (10:38) [09:07:46:438]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIAAF3.tmp, Entrypoint: DeletePrinterDriverMonitor
MSI (s) (10:10) [09:07:47:270]: Executing op: ActionStart(Name=CleanupINF,,)
MSI (s) (10:10) [09:07:47:271]: Executing op: CustomActionSchedule(Action=CleanupINF,ActionType=3137,Source=BinaryData,Target=RemoveDrvFileAndContMenuReg,CustomActionData=C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Xtras\AdobePDF\)
MSI (s) (10:50) [09:07:47:314]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIAE5F.tmp, Entrypoint: RemoveDrvFileAndContMenuReg
Answered 08/10/2011 by: Apollo2112
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Also, we have alrteady defragged twice, and it does not help....
Answered 08/10/2011 by: Apollo2112
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Hmmm...I seem to recall running into problems for a client with the DefragmentFiles CA. Try conditioning it out so that it doesn't run.

Oh and I should have mentioned earlier...would you mind editing your previous posts which include log text so that that text is enclosed with the CODE tag? It'll make the thread easier to read.
Answered 08/10/2011 by: VBScab
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Thanks - I edited the code above I believe to what you wanted...

Can you by chance tell me how you do the condition to stop it from doing the defrag check? We have been googling it for a while to find out, but no luck. We are more workstation oriented than application unfortunately....
Answered 08/10/2011 by: Apollo2112
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Jason; go into the InstallExecuteSequence table and find the entry (row) that has the DefragmentFiles value in the Action column, in the Condition column you set the condition 1=0 which will always resolve to false and prevent the custom action from being executed.
Answered 08/10/2011 by: AngelD
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We do not see an option for 1=0 or anything like that...

For the DefragmentFiles area we see - (ENABLE_OPTIMIZATION="YES") And (ProductCode><"AC76BA86") And ((&ViewerProgramFiles=3) Or (REINSTALL><"ViewerProgramFiles") Or (REINSTALL="ALL"))

The sequence is 5870.

There is another one listed as DefragmentFiles_InitProgress with the same identical section with a sequence of 5865.

Please advise...
Answered 08/10/2011 by: Apollo2112
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Then use
1=0 AND (ENABLE_OPTIMIZATION="YES") And (ProductCode><"AC76BA86") And ((&ViewerProgramFiles=3) Or (REINSTALL><"ViewerProgramFiles") Or (REINSTALL="ALL"))
Answered 08/10/2011 by: AngelD
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Thanks - but now it keeps giving us a 1624 error which means "invalid TRANSFORM." We took the transform that was created by the Adobe Customization Tool Wizard X and used INSTEd (msi transform editor) to modify that key to what you suggested. Please advise.
Answered 08/10/2011 by: Apollo2112
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What happens if you use Adobe Customization Tool to modify the condition?
I think there is a direct table "option" or tab
Answered 08/10/2011 by: AngelD
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Tried that and it failed again and this is the last page of code:


MSI (s) (C0:FC) [15:13:47:289]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (C0:FC) [15:13:47:289]: Executing op: TypeLibraryRegister(,,FilePath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Common\AdobePDFMakerX.tlb,LibID={CBD71DF4-5AED-11D2-BC74-0060979C3633},Version=65536,,Language=0,HelpPath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Common\,BinaryType=0,IgnoreRegistrationFailure=0,)
MSI (s) (C0:FC) [15:13:47:289]: QueryPathOfRegTypeLib returned -2147319779 in local context. Path is '
MSI (s) (C0:FC) [15:13:47:289]: CMsiServices::ProcessTypeLibrary runs in local context, not impersonated.
MSI (s) (C0:FC) [15:13:47:305]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (C0:FC) [15:13:47:305]: Executing op: TypeLibraryRegister(,,FilePath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\AcrobatPDFMakerForOffice.tlb,LibID={EA8D486A-09E6-411F-B452-78F075ACC8CC},Version=65536,,Language=0,HelpPath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\,BinaryType=0,IgnoreRegistrationFailure=0,)
MSI (s) (C0:FC) [15:13:47:305]: QueryPathOfRegTypeLib returned -2147319779 in local context. Path is '
MSI (s) (C0:FC) [15:13:47:305]: CMsiServices::ProcessTypeLibrary runs in local context, not impersonated.
MSI (s) (C0:FC) [15:13:47:352]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (C0:FC) [15:13:47:352]: Executing op: TypeLibraryRegister(,,FilePath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Common\PDFMakerAPI.tlb,LibID={CA3BD6BE-0618-4BD6-AF6F-035032DB04B1},Version=65536,,Language=0,HelpPath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Common\,BinaryType=0,IgnoreRegistrationFailure=0,)
MSI (s) (C0:FC) [15:13:47:352]: QueryPathOfRegTypeLib returned -2147319779 in local context. Path is '
MSI (s) (C0:FC) [15:13:47:352]: CMsiServices::ProcessTypeLibrary runs in local context, not impersonated.
MSI (s) (C0:FC) [15:13:47:367]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (C0:FC) [15:13:47:367]: Executing op: TypeLibraryRegister(,,FilePath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Mail\Outlook\PDFMOutlook.dll,LibID={9177B231-7D46-11D6-B816-00C04FC06913},Version=65536,,Language=0,HelpPath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Mail\Outlook\,BinaryType=0,IgnoreRegistrationFailure=0,)
MSI (s) (C0:FC) [15:13:47:367]: QueryPathOfRegTypeLib returned -2147319779 in local context. Path is '
MSI (s) (C0:FC) [15:13:47:367]: CMsiServices::ProcessTypeLibrary runs in local context, not impersonated.
MSI (s) (C0:FC) [15:13:47:399]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (C0:FC) [15:13:47:399]: Executing op: TypeLibraryRegister(,,FilePath=C:\Program Files\Adobe\Acrobat 10.0\Acrobat Elements\ContextMenu.dll,LibID={8922195E-6CF5-4142-9942-810235240D40},Version=65536,,Language=0,HelpPath=C:\Program Files\Adobe\Acrobat 10.0\Acrobat Elements\,BinaryType=0,IgnoreRegistrationFailure=0,)
MSI (s) (C0:FC) [15:13:47:399]: QueryPathOfRegTypeLib returned -2147319779 in local context. Path is '
MSI (s) (C0:FC) [15:13:47:399]: CMsiServices::ProcessTypeLibrary runs in local context, not impersonated.
MSI (s) (C0:FC) [15:13:47:399]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (C0:FC) [15:13:47:399]: Executing op: TypeLibraryRegister(,,FilePath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\PDFMVisio.vsl,LibID={F05F6A50-665F-49F2-ABA1-56125C9B552B},Version=65536,,Language=0,HelpPath=C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\,BinaryType=0,IgnoreRegistrationFailure=0,)
MSI (s) (C0:FC) [15:13:47:399]: QueryPathOfRegTypeLib returned -2147319779 in local context. Path is '
MSI (s) (C0:FC) [15:13:47:399]: CMsiServices::ProcessTypeLibrary runs in local context, not impersonated.
MSI (s) (C0:FC) [15:13:47:399]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (C0:FC) [15:13:47:399]: Executing op: ActionStart(Name=CreatePortMonitorINF,,)
MSI (s) (C0:FC) [15:13:47:399]: Executing op: CustomActionSchedule(Action=CreatePortMonitorINF,ActionType=3137,Source=BinaryData,Target=InstallPortMonitor,CustomActionData=C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\)


This also happens when we just run msiexec /X (GUID) without installing anything...
Answered 08/10/2011 by: Apollo2112
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That log doesn't say too much.
So you are saying that if you modify the condition you get an "invalid" transform?
If so; do you get the same failure if you just modify a property?
Answered 08/10/2011 by: AngelD
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Did you ever find out the cause of this issue? I am receiving this same error in the log now when deploying packages made with the Adobe AAMEE tool. This is occurring on some Win7 64bit computers which are supposed to already have .NET2 installed.

Answered 05/04/2012 by: sundi712
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