I am in an attempt to create a dummy script for a sygate security agent uninstallation.
However, the service which started during bootup disallow this to proceed smoothly.
A support personnel from Sygate did let me know to allow the service to start manually, you can modify the value in registry of
HKLM\System\CurrentControlSet\Services\SmcService
Under Value name "Start", change the value "2" to "3"
how can I work it out?
Is there any alternative?
Please help.

Thanks in advance.
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If the service is running with a system account not allowing you to remove it I would follow the support guy from Sygate.
During uninstall you change the registry value so the service will not load during boot and use PendingFileRenameOperations (HKLM\SYSTEM\CurrentControlSet\Control\Session Manager) to remove the service file during boot.
Answered 10/19/2006 by: AngelD
Red Belt

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ORIGINAL: AngelD

If the service is running with a system account not allowing you to remove it I would follow the support guy from Sygate.
During uninstall you change the registry value so the service will not load during boot and use PendingFileRenameOperations (HKLM\SYSTEM\CurrentControlSet\Control\Session Manager) to remove the service file during boot.


yup
disable the agent to start from registry is the current way of doing it
however, the process of disable-reboot-uninstall has to be done within one msi installer session.
Once the machine starts up,
the script pushes in, registry is changed, reboot, allow the uninstallation complete.
The use of RemoveExistingProducts can only be place before InstallInitialize, but how can I change the registry and reboot before this?
Answered 10/25/2006 by: dinozilla
Orange Senior Belt

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sygate security agent uninstallation
Why not create an MSI that will uninstall the agent?
But this way you can stop the service and remove this in one action without needing a reboot before proceeding with your other uninstall actions.
Answered 10/26/2006 by: AngelD
Red Belt

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Was tested.
by using RemoveExistingProducts
or by extracting and make use of the sygate's dll for stopping service
The process halt there whenever tried.
To be honest, the newer version
(I am currently try to remove Sygate Security Agent 4.1.2433, newer refers to Symantec Enterprise Protection 5.1) can upgrade and remove the old version.
I am not sure how yet, but definitely they have a way to doing it.
Answered 11/13/2006 by: dinozilla
Orange Senior Belt

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