I need a "short and sweet" report to show how many days it takes to close each ticket in Service Desk.

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Have you checked out these that are already in IT Ninja

http://www.itninja.com/question/time-takes-to-close-tickets-by-week-and-month

http://www.kace.com/support/resources/kb/article/Helpdesk-Tickets-By-Average-Time-to-Close

http://www.kace.com/support/resources/kb/category/reporting-examples

Answered 01/08/2013 by: nshah
Red Belt

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