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Time to close ticket report in KACE Service Desk

I need a "short and sweet" report to show how many days it takes to close each ticket in Service Desk.

Asked 11 years ago 3797 views
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Answers (1)

Posted by: nshah 11 years ago
Red Belt
0

Have you checked out these that are already in IT Ninja

http://www.itninja.com/question/time-takes-to-close-tickets-by-week-and-month

http://www.kace.com/support/resources/kb/article/Helpdesk-Tickets-By-Average-Time-to-Close

http://www.kace.com/support/resources/kb/category/reporting-examples

Posted by:

bhayesillinois White Belt
Ninja since: 11 years ago

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