Hi All,

I have one of the older K1000 appliances (before they were Dell) and the 160 GB main drive is getting full to the point now that patches are no longer downloading due to lack of space. I've already restricted the patch subscriptions so it only covers our two main operating systems (OS X 10.6 and Windows 7).

Looking at the amount of space that the patches are taking up, I can see that consume over 50% of the drive. I currently have 1600 inactive patches and 5300 or so disabled patches. Is there any way to purge these patches that I am not using to free up space?

I do have application patches and installers enabled which I know is taking up a lot of space, but we do make great use of this option when we build up new systems and to keep certain application updates/patches up to date.

Anyone have any suggestions, or am I just reaching end of life in terms of storage on this older KBOX 1000? Do the newer models or the virtual appliance have more storage?

I definitely anticipate this becoming more of an issue when we start rolling out the newer Mac OS X 10.7 and have to start patching that platform as well.

Thanks!
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I ran into this problem the other day (we purchased our KBOX right after they were bought by Dell). Under Settings >> Control Panel (tab) >> Patch Settings there is a button to "Delete Unused Patch files". It also lists how much space will be reclaimed.

This was the first time I've clicked it, and I ended up downloading 13GB of new patches (which scared me at first, because I saw the download going to town and thought I had deleted all of my patches).

Casey
Answered 10/21/2011 by: cmccracken
Orange Senior Belt

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That is what I thought I would have to do, but I usually do not see any amount of space or patches that can be reclaimed/removed when clicking on "Delete Unused Patch Files". Here and there I might get a few patches for the equivalent of 30-50 MB, but nothing on the scale of what I imagine is not being used or is inactive currently.

I may open a ticket with Kace support just to make sure that everything is OK on my KBOX 1000 or that I am not missing something completely obvious. [;)]

Thanks!
Answered 10/21/2011 by: asanchez
Orange Senior Belt

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How many disabled patches do you have? (Security >> Patching)

Total Patches 8255
Active Patches 3986
Inactive Patches 185
Disabled Patches 4084

I download both application installers and patches for Windows XP, 7, and Server 2008.

Casey
Answered 10/21/2011 by: cmccracken
Orange Senior Belt

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Total Patches: 8255
Active Patches: 960
Inactive Patches: 1634
Disabled Patches: 5661

These are patches for Windows 7 x64 and Mac OS X 10.6, including application patches/installers.

If I go in to SETTINGS>CONTROL PANEL>PATCH SETTINGS, I see the following info:

Delete All Patch Files (3882) (94.26 GB)
Delete Unused Patch Files (0) (0 Bytes)
Answered 10/21/2011 by: asanchez
Orange Senior Belt

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Also check SETTINGS>CONTROL PANEL>Dell Client and Server Update settings.
Answered 10/21/2011 by: RichB
Fourth Degree Green Belt

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Have you called sales to investigate your options? New, larger drives? New Physical or Virtual Appliance?
Answered 10/22/2011 by: GillySpy
Seventh Degree Black Belt

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Calling sales is my next step - I know our appliance is up there in terms of age.

I was hoping there might be an obvious way for me to clean up some of the patches that have been downloaded but are not in use as I probably won't be able to get budgetary approval for any replacement/upgrade for a few months.

Thanks all!
Answered 10/23/2011 by: asanchez
Orange Senior Belt

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You may want to create a smart label that ignores all inactive patches.

Plus filter out any applications your not using.

Just removing the CS patches can clear up TONS of space.

After you have your new label, add it to the limit patch download to selected labels (under subscription settings).

Finally delete unused patches.

Hope this helps.
Answered 10/24/2011 by: dchristian
Red Belt

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David,

Thanks for such a simple and perfect solution. I did exactly as suggested and it worked like a charm. I was able to purge over 60 GB of patches that I did not need. This also makes the patch management all the more manageable.

I'll still be looking for a new appliance or virtual machine, but this will allow me to have some more breathing room for the short term.

Cheers,
André
Answered 10/24/2011 by: asanchez
Orange Senior Belt

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ORIGINAL: asanchez

That is what I thought I would have to do, but I usually do not see any amount of space or patches that can be reclaimed/removed when clicking on "Delete Unused Patch Files". Here and there I might get a few patches for the equivalent of 30-50 MB, but nothing on the scale of what I imagine is not being used or is inactive currently.

I may open a ticket with Kace support just to make sure that everything is OK on my KBOX 1000 or that I am not missing something completely obvious. [;)]

Thanks!


So other can understand,what changed in your decisions about patches in the quote above to clearing 60Gb of patches?
Answered 10/24/2011 by: GillySpy
Seventh Degree Black Belt

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Hey Gerald,

I had already gone through all of my patches that I did not need (older security updates that were not needed, application patches that no longer applied) and marked them as inactive, but my KBOX had already downloaded them and was not marking them available to be purged from the "Delete Unused Patch Files" option in the Patch Settings. This is what was filling up my hard drive.

As soon as I enabled the smart label as suggested, all my inactive patches showed up in the "Delete Unused Patch Files" and I was able to reclaim that sizable amount of space. In the end, we did not really change the number of patches we actively used or selected for deployment, but the smart labels made a huge difference.

We never implemented smart label patch filters since we got our KBOX a few years ago, but its a great idea and something that we should have looked at more recently.
Answered 10/25/2011 by: asanchez
Orange Senior Belt

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For those watching, I think it's worth mentioning that the reason that you were able to get this surprise gain is that you changed your definition of what was important -- or at least changed it in the kbox. It stresses the importance of defining what you want to do up front and refining as you go along -- those patches were excluded from a label to begin with then you would have seen big gains in deleting unused patches which would have tipped you off to the ability to include labels in the subscription to avoid the download in the first place.
Answered 10/25/2011 by: GillySpy
Seventh Degree Black Belt

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David,

How would i make a smart label to ignore Inactive patches? I have the same problem. The guy who set up our kace box told subscription to download everything. I dont want to redownload everything, i just want to clear out all the inactive and disabled patches.
Answered 11/11/2011 by: dlankford0214
Yellow Belt

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You can create a smart label in the patch listing and then limit your subscription download to the patch label/s you have created. 

Answered 09/06/2012 by: Timi
Seventh Degree Black Belt

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