Tickets include what computer it was submitted from
How can I configure our service desk to automatically include what computer the ticket was submitted from (where applicable)? I would hide this field from the end user, but it would be incredibly useful to us in terms of cross referencing our inventory.
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Whilst this works in the enduser console and tickets logged by email, it is also possible to create a ticket rule that populates the field when the tech is using the admin console, if you need it - Hobbsy 9 years ago
Answers (2)
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Posted by:
nshah
9 years ago
Not sure what you mean. The ticketing system does that for you when a user emailed in a ticket or opens it through the User Portal. It picks the last machine the user logged in from as the device name in the drop down.
If you manually open a ticket, then you would have to select it from the drop down yourself.
Posted by:
iMonkey
9 years ago
I stand corrected. Sorry for the "false alarm". Obviously, we haven't rolled this out yet and have tested so far with us manually entering a few test tickets. Very helpful though, thank you very much.