Ticket Update slow
When a ticket is updated on the K1000 (Add Comment, Save, Save & List) it take a minimum of 15 seconds to 1 minute to perform the update. Users and owners are clicking the buttons multiple times cause they don't think it's working then we get multiple duplicate inputs. I only support 350 users with an average 10 tickets a day so the system is not being taxed at all. I don't think we do enough to take it out of sleep mode most of the time. When I open a ticket or if IÃ¢Â€Â™m in a ticket, when I click the Tickets tab (no changes made) to go back to the tickets list it is almost instantaneous. Our database can't be that big. We've only been running 8 months.
so that the conversation will remain readable.