Ticket Rule to send New Ticket Creation to Submitter
We don't allow users to submit tickets via email. The submitter either has to call the TSC or go to kbox and open their own ticket.
The submitters want a new ticket created email if they call the TSC or if the go to kbox and input themselves.
I have tried several different suggestions via articles on this site and on Kace's site and keep getting SQL errors.
Version 5.4 is what we are using.