Ticket Rule to not send any notifications when a ticket is created, modified or closed for specific users
We have some tickets that are created from systems for alerts. When the email is sent in a ticket is created and then a notification is sent back with Ticket Info. When a comment, resolution or ticket is closed it sends an email back with updates. The issue is that we do not have these alerts sent from actual users, but just generic email address assigned to specific applications. I can see the in the beginning part of the ticket Rule to select the Submitter User Name (its the email address) but then what would i put in the modified SQL to NOT send an email on any event to these specific "users" on Ticket Save? I do want normal communication to be sent out to other real user's though so I do not want to turn off the built in notifications.