To gather additional information we've decided to use a third-party survey resource (SurveyMonkey). It's pretty straight-forward to modify the existing Satisfaction Survey email on close so that it forward to the provider. However, we want to have a method to determine who's support is being rated. I've created separate surveys for each Ticket owner, but I don't see how I can change the url in the email to direct to a specific survey.

Can anyone provide some advice or possibly a better way to accomplish the same thing?

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  • Thats what I have been trying to figure out, did you ever get this resolved?
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