The K1000 "asset - inventory" connection !!!!
Hi guys.
I have a little problem. All my inventoried computers are also in my
computer assets. Our assets are used for cost accounting and some
basic ticketing systems with the service desk.
Software licence counts are determined by the machines
in the inventory with the software installed on them.
In order to manage our licences , when machines are delivered back to IT, we delete
them from the inventory to free any unused license for other users.
My issue is.... When we delete a computer, the asset part of it will remain, which is fine!!!
But when we redeploy that PC to another user, we would like it to reconnect to the
existing asset ID of that Machine in the ASSETS. (This way we don't lose the ticket history of that machine).
The computer name is the same, but the asset creates a new machine with a new asset ID, that
has the same name as the old asset ID. A duplicate name with different asset ID basically.
Is there any way we could make The k1 connect a redeployed machine with the old asset ID
if the machine name is the same as the one already existing in the assets. The ticket history
is really important !!!
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In my case ....
Mapped inventory field is.......System name
Matching Asset field is ...... Name
I thought this was enough to re-associate the machine to the asset, seeing as the names are the same. As you can see our assets are named by name of machine.
I have custom built SQL reports for cost accounts that are being generated every month.
Will changing the "mapped inventory field" not affect them in anyway? - akmagnum 6 years ago
but now I can only search within the assets with bios and serial number. This doesn't really work for us. Each machine has a printed label on it with its name, which makes it easier to search for in assets. Needing the serial of every machine to search is a real hassle as not all the machines are online when we need the info. - akmagnum 6 years ago