Submitting Tickets via email in Kace Service Desk, is there a way to set the priority from the initial email that generates the ticket?
I've browsed the forum and can't really find an answer to what i'm looking for. I want the primary way that my users submit tickets to be email as this is an industrial setting and my end users are not very computer savvy. That being said I need a VERY easy way for them to set the priority of the ticket they are submitting via the inital email. In a previous helpdesk software i've used, sending an email with the priority of the email set to high would elevate the priority of the ticket, this would be the preferred method for this as I can easily tell someone to hit the red exclamation if the ticket is urgent. I'm open to other options as long as they are super simple for the end user.
Thanks in Advance,