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when I send in a ticket via email that includes @submitter etc.. the user does not get created but if I send in via formstack the user does get created.
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  • Not to revive old threads, but I just ran into a very similar problem. If the fields are not populating, check to see if there is ANY text prior to the variables (like @SUBMITTER). If there is anything before those codes, the fields will not populate.
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