Hi,

I would like to know how to send only the latest comment to the ticket creator.
I've tried: 
  • $HD_TICKET_CHANGE.COMMENT
  • $CHANGE_DESC
    and
  • $TICKET_HISTORY
Only ticket history works but I want only the latest information.

Thanks in advance.
1 Comment   [ + ] Show Comment

Comments

  • Are you using a custom rule or a system rule?
Please log in to comment

There are no answers at this time

Answers

Answer this question or Comment on this question for clarity
Admin Script Editor
Admin Script Editor is an integrated scripting environment available free here at ITNinja

Share