On our laptops we run Credant, an on-the-fly file encryption utility. It's causing corruption of the SoftGrid local cache during reboots. Problems range from failure to launch particular sequences to inability to run the SoftGrid client service at all. Unloading & reloading apps always resolves app launch failures. Deleting all cache files always resolves the inability for the service to run.

This is likely happening because the SoftGrid client service is operating briefly when the Credant service is not running during startup or shutdown. To accomodate this, Credant can manage services. It sets the service to Manual and will start the managed service after Credant starts, and shut down the managed service before Credant stops.

This isn't working, SoftGrid cache is still getting corrupted. However, i've noticed that when the SoftGrid Client service is set to Manual (on a machine without Credant), the SoftGrid Client starts anyway. Does anybody know what is starting the SoftGrid Client service?
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

Answers

0
Before someone asks, there isn't anything obvious in Startup folder or HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.
Answered 09/23/2008 by: VikingLoki
Second Degree Brown Belt

Please log in to comment
0
What type of encryption are you using? Credant has Common, User and System encryption schemes. Does your Credant policy exclude the Softgrid cache location. Finally what versions of Credant and Softgrid software are you using?
Answered 09/23/2008 by: samw@med.umich.edu
Yellow Belt

Please log in to comment
0
Could be either of these:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SoftGridTray

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogo\Userinit
C:\WINDOWS\system32\userinit.exe,"C:\Program Files\Softricity\SoftGrid for Terminal Servers\sftdcc.exe"


But there is some service dependencies too. The SoftGrid client also depends on these services but I am not sure if these services will try to start the client service on their own.

sftplay
sftvol
sftvsa


Hopefully this will get you pointed somewhere in the right direction.
Answered 09/25/2008 by: kkaminsk
Ninth Degree Black Belt

Please log in to comment
Answer this question or Comment on this question for clarity