Hi everyone, when I'm looking at my reports for computers with software in add/remove programs its not up to date, I know for a fact there are 4-5 machines that i have updated with software but it's still showing the older version, any idea why this is and how i can update my reports to show the correct info.

Cheers
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

Answers

0
tolmie,

Just off the top of my head - what schedule does your hardware collection agent run to?
This is the agent that checks the add/remove program list.

If you have a long period between scans, then I suspect that the agent hasn't run since the software was installed.

Hope this helps,

Dunnpy
Answered 02/21/2008 by: dunnpy
Red Belt

Please log in to comment
0
Ah I see, i though it would have been software one that checked the add/remove programs, it was every 6 months for hardware, changed it to everyday at 12.30, would you say thats overkill, im needing the info pronto so thats why i have turned it on for everyday.

Why does is come under hardware anyway when its a software list?

Thanks for your help
Answered 02/21/2008 by: tolmie
Senior Yellow Belt

Please log in to comment
0
tolmie,

The frequency of the scan depends on how up to date your reporting needs to be.

I would see if you can monitor the network/SMS traffic and make an informed decision for your environment whether your scheduled scan has any effect on the performance on machines/network.
There shouldn't be a great impact - but worth checking while you're setting these things up.

The software scan is for an inventory of software, including any files you've requested to be collected and specific files names/types. The hardware scan picks up hardware, add/remove program and OS information.

If you open Resource Explorer and examine the hardware section for a machine - this is what the hardware scan collects.

Hope that clears things up for you,

Dunnpy
Answered 02/21/2008 by: dunnpy
Red Belt

Please log in to comment
Answer this question or Comment on this question for clarity