I ve been asked to complete a partially configured Service Desk. CAn someone explain to me How to set up the K1000 Service Desk to accept mail from our companies Exchange server and where/how do I give the Kace service desk aa email adddress. Our Service Desk was never completed but it looks to have an email address that does not work. I'm confused as to what the KACE email address is and how it was created and how to get our Exchange account to forward mail to it. I'll appreciate any help you can give.

Thanks,

David

Answer Summary:
I removed everything and started over. This time i used a mailbox and a contact list, plus I chose to forward mail through the connector rather than DNS
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  • That works if you have an internal exchange server. If it's hosted externally, you may have to apply a patch from support or use a relay server currently.

    The k1000 5.4 release should introduce some options to make using external solutions easier.
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Have you tried creating a mailbox and enabling POP3?  You can set the K1000 up so it pulls emails from a POP3 mailbox on your Exchange server.

Take a look at this article http://www.kace.com/~/media/Files/Support/Knowledge-Base/K1000_ServiceDesk.ashx

 

Dave

Answered 09/25/2012 by: dmaximoff
Orange Senior Belt

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Thanks for the advice. I was able to get it working. I removed everything and started over. This time i used a mailbox and a contact list, plus I chose to forward mail through the connector rather than DNS. Not sure exactly which one fixed it but works and I'm happy.

Thanks

Answered 10/03/2012 by: DBaldarelli
Senior White Belt

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Hello David, I am trying to set up the same in my enviornment but cannot get it to work. we are child domain and exchange server on a different domain. can you please elaborate on the steps you took to get this to work.

Thank you very much.

 

Answered 05/27/2013 by: shanky1972
Senior White Belt

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