I have searched for 3 days now all over the web. I cant find any support for the initial setup of the Help desk email system. We have an echange server hosted somewhere else, At intermedia.com. I cant seem to get the KACE helpdesk to work with it. If there are any videos on this or a knowledge base on this that someone knows of. please let me know where, thanks in adavance
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It should work just like any other POP3 connection. We use Exchange 2007 internally with our KBOX, but the config would be the same if externally hosted.

What exactly are you having problems with?
Answered 09/12/2011 by: airwolf
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It is not sending any mail. I put in the POP setting in the control panel where you enable the POP3 service desk. Under the queue I put in the Service@companyname.com as the alt email address, I used that as the username and password in the queue config. No email is being sent. Nothing happens when I send email to the service@companyname.com. It is supposed to open a ticket right,
Sorry this is my first time using a KBOX, and im setting up the Service desk and stuck on the email notification system
Hope that helps you help me ;) thanks
Answered 09/12/2011 by: bfraser
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Once you've properly set the POP3 info (sounds like you did), you must reboot the KBOX. This is a bug I discovered in 5.2 - not sure if it still exists in 5.3 (I also have no idea which server version you are running).

Under network settings, make sure you have an SMTP server specified for mail relay (probably your Exchange server IP), and "Enable Help Desk POP3 Server" (your Exchange server IP).
Answered 09/12/2011 by: airwolf
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Whatever mail server you want the kbox to relay to will have to accept unauthenticated connection from the kbox on port 25. This would work if you had a vpn tunnel to your provider for example.

Your options are
  1. Could setup the kbox to deliver mail directly (no relay). To do this you would configure your network for the kbox to have access to the internet on port 25 outbound. they would not specify an SMTP server on the kbox.
  2. You could setup a local gateway as the relay. This gateway would then re-relay through the provider. A great example of this is microsoft's "virtual smtp server". This server can act as a server and relay through other servers. to the kbox it looks at the local relay unauthenticated. The virtual server then authenticates to the remote server on whatever port.
  3. vote for http://kace.uservoice.com/forums/82699-k1000/suggestions/2034871-we-need-the-ability-mail-through-google-apps?ref=title and wait
Answered 09/12/2011 by: GillySpy
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Ah yes, I forgot to mention your hosted solution will have to allow unauthenticated SMTP relay from the public IP of your KBOX. Gerald explained this a bit better.
Answered 09/12/2011 by: airwolf
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Thank you Guys, this has all been very useful information, It looks like the Virtual SMTP server will be the way to go, due to security reason, I need it to be encrypted when it leaves our building, and I believe our Exchange host requires it to be secure
Answered 09/13/2011 by: bfraser
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Also we are running version 5.2.38773
Answered 09/13/2011 by: bfraser
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