Best Practices : Service Desk ticket owners LDAP label

Service Desk ticket owners LDAP label

I have been trying to create a label to automatically assign users from a specific Active Directory group as ticket owners as opposed to manually add and remove users from the current ticket owners label we use where I have to individually associate each user I want to be able to own a ticket to that label.

Has anyone successfully done this or can comment on best way to accomplish the desired outcome?

Thanks

1 Comment [ + ] Show comment

Yes...there was a bug about this for 6.0 but a fix has been released. You would use the LDAP Labels option to point to a particular group in AD and then build the filter to point to that group.

example search filter

(&(memberOf=CN=KBOX_Admins,CN=Users,DC=yourdomain,DC=yourdomainextension)(sAMAccountName=KBOX_USER))

Links

http://www.kace.com/support/resources/kb/solutiondetail?sol=SOL112277

http://www.kace.com/support/training/kke/archive?id=c3c49c57-3d9b-4aa5-91f1-cbc56f75dbeb&tag=labels&language=en - nshah 9 years ago

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