Service Desk Satisfaction Survey
We have a requirement for capturing more information than the current Satisfaction Survey provides. I've read that some are using Survey Monkey, but our desire is to keep all our data in the KBox.
I'm wondering about the feasibility of replacing the link in the Ticket Close email that directs to the Survey to instead create a new ticket in a different Queue created just for a survey. Is this something in the realm of possibility or am I way off base? Very new to KACE.
Thanks
I'm wondering about the feasibility of replacing the link in the Ticket Close email that directs to the Survey to instead create a new ticket in a different Queue created just for a survey. Is this something in the realm of possibility or am I way off base? Very new to KACE.
Thanks
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You could use the techniques described here http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=719&artlang=en to create a ticket in a new queue based on a ticket being closed. Instead of running on a schedule it would fire on a ticket being closed.
Be very careful
Be very careful
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The biggest downside here is an email loop while in testing. You can alleviate this by implementing this first
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