Service Desk Roles
I have a question about service desk roles and was wondering if I could get your input on it. I would like to create a role that would be considered self service, that has the ability to only put in tickets with minimum options (subject, comments, location). I also would like the role to only see tickets they have created and not be able to see or make changes to other peoples tickets. Would this be possible in Kace Service Desk?
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