How do you create a quick ticket in KACE service desk?
Define "quick ticket"
You could try creating a process, but just create the master ticket with no child tickets. The master ticket can then be preset with the data you need for a quick ticket.
An example would be a password reset quick ticket, you can set the title, comments, priority, urgency, impact, category and even the status as "Closed"
On selecting the process you would just need to add the user name and save to log and close the ticket.
A ticket that is pre auto-filled with information. These auto fields on tickets will be used over and over for incoming calls. The only thing that will change with each call/ticket will be the customer name. So the Category/Owner etc will remain consistant. This eliminates redundant keystrokes.
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