K1000 Service Desk "Grouping"
We have Service Desk up and running (yay!) but I'm struggling with how to structure queues/users/groups. Our IT dept supports about 20 sites, and each site has two staff members that want to be able to view just their site's tickets (but not other sites). Can I do this all within one queue? I have a pretty granular AD group structure I could use to tag the users and tickets, but not seeing an intuitive way to structure it. The other alternative would be creating 20 different queues (yuck!). Any leads or insights would be appreciated!