Service Desk email notifications
KACE seems to have pretty good reporting etc but one thing I can't figure out is how to get it to send an email to a specified group or select people whenever certain events take place.
I'd like KACE to send emails to certain people upon these events (as soon as they happen):
1) For the IT Service Desk, whenever a new ticket is logged by a user
2) For all queues, whenever a ticket is a assigned to that queue
3) For all queues, when a ticket has not been acknowledged by changing the status to something other than 'New' (for example)
Using reporting, I can set up something which emails a team if tickets have a status of 'New' every hour, but this is not ideal. I really want a team to be notified as soon as a ticket hits thier queue.
Any help is appreciated.