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Hi Guys, I'm curious if it's possible to automatically add a specific users email as a CC to every ticket created for the school he's the principal of.  I have a multi select for custom1 that has a list of around 30 schools...  Thanks for any input!

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  • Agreed! This is exactly what I want to do and I'd like to see the solution.
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Looks like I found it!

Answered 09/20/2012 by: ddevore
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