Send email to an individual when a ticket is assigned to a group
We have a Purchasing Group that all of our tickets get assigned to that multiple use. One individual wants to have an email sent to them every time a ticket is assigned to that Purchasing Group. I have created a rule that if a ticket is assigned to the group that this person gets put into the cc list and is sent an email. It works great on ticket save for individual tickets but when it is a work flow that auto assigns to the group they are not getting an email.
Any suggestions on how to make this work for both individual tickets and work flow processes.?
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