Hi everyone.

I would like to know what is the use that it is given to the "Save and list" ("Guardar y enumerar" en español) button in the Support page.

I press this button but I don´t know what happend in the database or whereever place. The users ask me about this but I'm not able to answer a

Thanks in advance

Jorge I. Tabarés

Answer Summary:
Check the documentation, specifically the Service Desk Administrator Guide, available at http://www.kace.com/support/resources/documentation. "Save" - saves the ticket and keeps the ticket detail open for possible further updates "Save and create child" - saves the current ticket as a parent ticket and opens a new ticket as a child of the previous ticket "Save and list" - saves the ticket and returns to the listing of tickets
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Check the documentation, specifically the Service Desk Administrator Guide, available at http://www.kace.com/support/resources/documentation.

  • "Save" - saves the ticket and keeps the ticket detail open for possible further updates
  • "Save and create child" - saves the current ticket as a parent ticket and opens a new ticket as a child of the previous ticket
  • "Save and list" - saves the ticket and returns to the listing of tickets

 

Answered 07/11/2013 by: grayematter
Fourth Degree Black Belt

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