We want to Restrict Ticket submitter by Label, We have noticed that when we use this functionality users are only restricted to create Ticket via Portal, However they are still able to create tickets via Email. We have also unchecked 'Accept email from unknown users'

Is there any way to restrict the Ticket creation via Email.

Regards,




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Sounds like a bug to me. This definitely shouldn't be the expected functionality. What version are you running? Have you contacted support?
Answered 09/06/2011 by: airwolf
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If the 'Accept email from unknown users' was unchecked after user accounts were created by email then those accounts would still be able to submit tickets via email since their accounts exist. If those email user accounts are deleted they will no longer be able to create tickets via email now that it is unchecked.
Answered 09/06/2011 by: RichB
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Rich, that won't solve the problem if they are doing LDAP imports.
Answered 09/06/2011 by: airwolf
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That's true Andy. We are doing LDAP imports too so all staff have the ability to enter tickets via email and with that setting unchecked it doesn't allow emails from external users to create tickets.
Answered 09/06/2011 by: RichB
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Thank you for your replies; I guess you have well understood the problem. Yes, we are doing LDAP imports and also have configured Kbox authentication via LDAP, The problem become more complicated because we are using more the one queues and each queue have a different set of users but with this problem they are creating Tickets in wrong queue and we have no option to restrict them.
We are not facing problem from External users, all are our internal users using Kbox for different regions with different Queues.

Regards,
Answered 09/06/2011 by: afzal
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