Hello all,

I have created an msi by setup capturing a vendor setup.exe. I've included the upgrade information for two previous versions of the software that are successfully removed when installing with the new msi.

The new MSI completes.... and reports success in the event viewer and log file. However, the installation doesn't copy files to the machine or create the shortcuts. ODBC settings and service create/start are present and working as expected.

I tried repairing the installation and all of the files/shorcuts were created.....why is this?
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Community Chosen Answer


Check Where the RemoveExistingProducts action is in the InstallExecuteSequence

If it's right at the end try moving it to just after the InstallValidate action

That way the app your upgrading will be completely removed before your new version is installed

Answered 10/05/2011 by: timmsie
Fourth Degree Brown Belt

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Thank you Rich! Works perfectly now.
Answered 10/05/2011 by: mbaker
Senior Yellow Belt

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