Hi, we have an odd problem when someone emails to out KBOX, strange characters are appended to the message. KACE say its a "bug" and we should upgrade to the latest software version, our software support company say its to do with Exchange. Either way can we setup an autosave email trigger to strip the email signature from the appended message.
Below is an example of the message.


David Kelsey on Nov 03 2011 10:22:55 AM (via email) Owners Only:
Ticket Created
This is a test message only! David KelseyI.T TechnicianDavid.Kelsey@xxx.com xxx Limited, a subsidiary of xxx Group plcRegistered in England CRN xxx atOne xxx, xxx, xxx, xxx+44 (0)xxx Switch Board+44 (0)xxx Direct Dialwww.xxx.comxxx Group plc is registered in England and Wales at xxx, xxx,xxx, xxx under company registration number xxx. Our main trading subsidiaries are xxx Limited (xxx), xxx Limited (xxx), xxx (xxx), xxx (xxx), xxx (xxx) and xxx (xxx), all registered in England and Wales at xxx, xxx, xxx, xxx. xxx(xxx) is registered in Scotland at xxx, xxx, xxx.
This e-mail and any attachments to it are confidential. If you are not the intended recipient, please send an e-mail to the sender stating that it has been received in error and then delete all copies of it immediately. Any views expressed may not be the views of xxx Group plc or its subsidiaries.
Please avoid printing this email if you can


There is no formatting and the strange characters are " " which makes reading of the message difficult.

Does anybody have any idea how to get around this issue?
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It seems that the characters that are being added are not displayed in the above message they are & n b s p with no spaces
Answered 11/03/2011 by: dave1kelsey
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is the HTML code for a space. Your signature is html and when it gets converted to plain text that is the fallout. You could have a rule that attempts to remove it but it would be difficult since a sig might be in the middle of an email thread. Although email threads are undesirable in tickets anyway.

Personally I have a different sig for replies versus new emails.

To use a rule would be something that would update the COMMENT of the change using SUBSTRING or SUBSTRING_INDEX sql functions.
Answered 11/03/2011 by: GillySpy
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Dave,

When you edited the template, did you edit it directly in place via your browser, or with an external application suck as MS Word? If you used an external application, I would start there.

Copy the text from the browser into a plain text editor, such as notepad, which should strip out odd characters.

HTH
Answered 11/03/2011 by: scottlutz
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Scottlutz, sorry if im being dense but i dont quite understand your reply.
Answered 11/03/2011 by: dave1kelsey
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