Reminder Tickets
First of all, I apologize if this has been covered someplace else, I searched and couldn’t find what I was looking for.
What I'm looking to do is add reoccurring tickets based on a schedule for tasks that need to be done, say weekly or monthly.
any advice on how to have the KBOX create these tickets?
Thank you in advance...
What I'm looking to do is add reoccurring tickets based on a schedule for tasks that need to be done, say weekly or monthly.
any advice on how to have the KBOX create these tickets?
Thank you in advance...
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Answers (12)
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Posted by:
GillySpy
12 years ago
This is what you want http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=719&artlang=en
Comments:
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Link returns page not found. - hillsylv 8 years ago
Posted by:
pedter
12 years ago
I imported the ticket rule but when i run it it comes back with zero lines. can you see my screenshot and let me know what I messed up on?
Posted by:
GillySpy
12 years ago
Your queue's primary email address is probably something like helpdesk@kbox.ba.org so I would double-check that.
Posted by:
pedter
12 years ago
here is a screenshot of the service desk.
I have updated the email code to be servicedesk@k1000.ba.org (based on your suggestion) and when i run now it still comes back as zero rows...
I have updated the email code to be servicedesk@k1000.ba.org (based on your suggestion) and when i run now it still comes back as zero rows...
Posted by:
pedter
12 years ago
I sure did, here is a screenshot of that user:
I tried it again and still returning zero lines
I tried it again and still returning zero lines
Posted by:
GillySpy
12 years ago
In your email settings you do not have a matching local part. Those should match. servicedesk@kbox.ba.org and servicedesk@ba.org
Posted by:
GillySpy
12 years ago
is that user in an label that is designated as an owner label for queue "MIS Helpdesk"?
Posted by:
pedter
12 years ago
that was it! i assigned that user to the admin role, thinking that was the permission i needed to set. Now re reading that document it was a label that i had to assign...
EDIT: new issue. I now cannot close the ticket because it generates an email on close and then reopenes the ticket. thoughts?
EDIT: new issue. I now cannot close the ticket because it generates an email on close and then reopenes the ticket. thoughts?
Posted by:
pedter
12 years ago
I sort of have the loop resolved, in the body of the email i have it set to @submitter='myusername' so that when i close the task/ticket it doesn't loop.
If you have a better wayt o do this, please share :)
If you have a better wayt o do this, please share :)
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